Our role

What is CISAS?

CISAS is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.

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We cover

Process

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Making a claim

The following guidance notes will assist you in the process of making a claim

Guidance notes

When you have read our Guidance Notes and are ready to proceed

Submit a claim
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