The European Union Regulation 2019/1150 on promoting fairness and transparency for business users of online intermediation services (“P2B”) sets out the first-ever set of rules creating a fair, transparent and predictable business environment for businesses and traders who use online intermediation service providers (“Platforms”) to reach their customers.
Online intermediation service providers or Platforms provide an online marketplace where business users sell their goods or services to end users. This includes search engines, app stores and market places.
The P2B Regulation sets forth a number of requirements, including the requirement for Platforms to name at least two mediators that the Platform is willing to engage in a dispute. The CEDR P2B panel is named in a number of Platforms' terms & conditions. CEDR is Europe’s leading provider of Alternative Dispute Resolution Services and we provide impartial and independent mediators to business users and Platforms to resolve their disputes through the use of mediation.