Setting the Standard in Conflict Transformation Worldwide.

CEDR is a global leader in conflict transformation, mediation training, and dispute system design. For over three decades, we have shaped how societies, organisations, and teams prevent, manage, and resolve conflict.

Our work spans commercial disputes, organisational conflict, consumer redress, and world-leading training programmes delivered by practising mediators.

Underpinning everything we do is independence, human-centric practice, and a commitment to helping people and institutions build resilience in how they navigate conflict.

Explore Our Work

Our Mission - Turning Conflict Into Constructive Outcomes

CEDR’s mission is rooted in a clear purpose: Resolving disputes. Preventing more. Building resilience.

We help people, teams, and organisations address conflict in ways that minimise harm, restore trust, and create the conditions for long-term performance.

Our mission reflects four pillars of impact:

Resolution – delivering human-centred, cost-effective, scalable solutions across sectors and jurisdictions.
Prevention – helping organisations and societies minimise destructive and unnecessary conflict.
Resilience – strengthening the capacity of teams and organisations to handle conflict constructively and sustainably.
Foundation – reinvesting commercial success to make transformative conflict-management skills accessible to communities worldwide.

We believe conflict, when handled well, can unlock innovation, strengthen relationships, and drive meaningful change.

Our Core Commitments:

Independence: Impartial, fair, and governed by strong ethical standards, reflecting our organisational value of Independence.
Excellence: Practitioner-led services delivered by world-class mediators, trainers, consultants, and scheme specialists, aligned with our value of Transformation through high-quality practice.
Accessibility: Making effective dispute resolution and training available across sectors, borders, and communities, guided by Humanity.
Impact: Reducing harm, improving culture, and enabling constructive change, driven by Tenacity and a commitment to long-term outcomes.

Discover How We Deliver Impact

Our Purpose

CEDR exists to be a force for good, empowering people to move beyond destructive disputes and build stronger, more resilient relationships.

Experts Who Lead from the Front

Expertise at CEDR is lived, not theoretical. Our mediators, consultants, and trainers are active practitioners resolving disputes, advising boards, and delivering transformation programmes in real time.

Meet Our Experts

This practitioner-led model is a core part of our identity

We are the mediation experts, continuously innovating the skills and processes that define the field.
We take a human-centric approach, placing people at the centre of conflict to support sustainable outcomes.
We operate at scale, managing high-volume schemes and complex high-value disputes across B2B and B2C environments.
We are recognised for our institutional authority, advising governments, judiciaries, regulators, and supranational bodies.
We are thought leaders, supported by a global Foundation and a thriving alumni community of 12,000+ practitioners.

Practitioner‑Led Services

Mediation & Conflict Resolution - Delivered by experts with extensive experience across commercial, workplace, and cross-border disputes.
Business Strategy Consultation - Supporting organisations to address root causes of conflict and build conflict-resilient cultures.
Accredited Mediation & Training - Taught by active mediators bringing practical insight and real case learning into every programme.

Multi‑Disciplinary Expertise

Our team brings backgrounds in law, psychology, negotiation, organisational leadership, and behaviour change, enabling us to match the right expertise to every challenge.

Proven Impact

From resolving complex international disputes to strengthening leadership alignment or designing sector-wide schemes, our practitioners deliver measurable outcomes that transform how organisations work.

Over Three Decades of Resolution Excellence

Founded in 1990 as a pioneering force in UK mediation, CEDR has evolved into the world’s leading independent centre for conflict transformation, mediation training, dispute resolution services, and scheme design.

We continue to honour our legacy as the original disruptors, moving from early mediation advocacy to global leadership in conflict transformation, prevention, and resilience.

Today, we:

Resolve thousands of disputes annually
Train over 3,000 professionals each year
Support organisational transformation at scale

Deliver national and sector-wide redress schemes for millions of consumers

Our Track Record in Numbers

125,000+ consumer conflicts resolved through CEDR-managed schemes over the past decade.
10,000+ mediators accredited globally through our MST programme.
3,000+ individuals trained annually in conflict resolution and mediation skills.
50+ dispute resolution schemes designed and delivered worldwide.
70-80% same-day mediation settlement rate, with up to 90 per cent settling shortly after.

1990

CEDR established as an independent, non-profit organisation shaping the field of mediation.

1992

Launch of the UK’s first commercial mediation service.

2001

Expansion into international training and consultancy across Europe, Asia, Africa, and the Americas.

2010s

Delivery of major governmental, regulatory, and industry-wide schemes resolving tens of thousands of disputes annually.

Today

A global leader in conflict transformation, advancing dialogue, prevention, resilience, and social value.

See Our Work Across Sectors

Credibility That Inspires Trust

For more than 30 years, CEDR has been recognised as the benchmark for independent conflict resolution and mediation quality.

Organisations rely on us because we combine:

Deep institutional experience
Practitioner-led delivery
Independence and impartiality
A global network of experts

Recognised by Leaders in Every Sector

Partner to governments, regulators, and industry bodies on critical dispute resolution initiatives.
Trusted adviser to boards and leadership teams addressing sensitive organisational challenges.
Preferred global training provider for legal, HR, and compliance professionals.

Our Professional Standards

Independent and impartial - always acting without vested interest in the outcome.
Accredited and recognised - delivering services that meet rigorous professional standards.
Practitioner‑led delivery - ensuring real-world insight shapes every intervention.

Global Reach, Local Expertise

From international commercial disputes to community-based resolution, CEDR combines global best practice with local understanding through a diverse panel of mediators and consultants.

See Who We Work With

The Principles That Guide Us

Impartiality: Neutral and fair throughout the process.
Confidentiality: Providing safe space for open dialogue.
Future‑Focused: Prioritising prevention and resilience, not just resolution.
Tailored Delivery: Adapting our process to each case and organisation.

How We Work in Practice:

Diagnosis

Understanding the conflict and its causes.

Engagement

Building trust and setting direction.

Dialogue

Facilitating safe, structured conversations.

Resolution

Supporting workable, sustainable agreements.

Embedding Change

Strengthening long-term capability and preventing recurrence.

1. Conflict Resolution. Restoring Senior Leadership Alignment

A national public sector body faced a breakdown in trust between senior leaders, threatening decision‑making and organisational stability. CEDR facilitated a tailored mediation process, including private and joint sessions, to help both parties identify shared priorities.

Result: A negotiated way forward that restored working relationships and enabled the leadership team to function effectively again.

2. Business Strategy Consultation. Reducing Formal HR Cases by 62%

A global pharmaceutical company was struggling with a high volume of formal HR processes, damaging morale and creating legal exposure. CEDR consultants diagnosed systemic issues and designed a targeted conflict management strategy.

Result: A 62% reduction in formal cases within a year, improved staff engagement, and a stronger workplace culture.

3. Dispute Resolution Schemes. Protecting Consumers at Scale

CEDR designed and delivered an independent scheme for a regulated industry, handling thousands of consumer complaints annually. The scheme met strict governance and impartiality standards, giving both businesses and consumers confidence in its fairness.

Result: Over 125,000 consumer disputes resolved in the past decade, with consistently high satisfaction ratings.

See Our Case Work

Connect with CEDR

Whether you need urgent resolution, want to build organisational capability, or are seeking a trusted partner to deliver large-scale dispute resolution services, our team is here to help.

You can:

Speak to a conflict resolution specialist about mediation or consultancy.
Explore our training programmes to develop your team’s skills.
Discuss scheme design and delivery with our governance experts.

Every conversation with CEDR is confidential, impartial, and focused on guiding you towards the most effective path forward.

Mediation Works - Even for Complex or High-Stakes Commercial Disputes

The power of mediation isn’t just in reaching agreement, it’s in helping people feel heard, regain control, and resolve even the most difficult disputes.

These real examples show how our commercial mediation services have helped individuals and organisations avoid litigation, reputational damage, and leadership breakdown.