Trained mediators experienced in commercial conflict management and dispute resolution.
Develop the skills to approach disputes with clarity, confidence, and professionalism.
When you invest in training your entire team or organisation in mediation skills, you create something far more valuable than individual expertise. You build a shared conflict resolution capability that transforms how your organisation functions.
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CEDR’s bespoke conflict management training is built around your people, your challenges, and your culture. It’s not a generic programme, it’s designed in direct response to the situations your teams face, informed by our consultancy and diagnostic work. Designed for lasting impact, the training equips your people with the skills to handle conflict proactively and effectively.
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Changing your culture, not just your processes.
Team training creates cultural change. When mediation skills become embedded across your organisation:
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Your trainers aren’t just educators, they’re active conflict resolution practitioners. Every CEDR trainer works day-to-day in mediation, negotiation, and dispute resolution across sectors, bringing current, real-world insight into the training room.
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CEDR’s bespoke conflict management training has helped organisations across sectors reduce disputes, strengthen collaboration, and embed a culture of early resolution.
Here are examples of how tailored programmes have delivered measurable results.
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High volumes of formal HR processes were creating strain on resources and damaging employee morale.
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Designed and delivered a conflict management training programme for managers and HR professionals, tailored to Sanofi’s policies and workplace realities.
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Formal HR cases dropped by 62% following the training, with managers resolving more issues informally and earlier.
A grievance-heavy culture was slowing decision-making and harming working relationships.
Provided targeted training for HR and line managers on early intervention, difficult conversations, and embedding informal resolution into daily practice.
Significant reduction in grievances, with more workplace issues resolved constructively without entering formal processes.
Senior leaders and HR teams lacked confidence in tackling conflict directly, leading to reliance on formal procedures.
Developed bespoke training modules combining mediation skills, conflict de-escalation techniques, and practical resolution tools tailored to each organisation’s context.
Organisations reported improved collaboration, earlier intervention in disputes, and greater confidence in managing conflict at all levels.
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Every organisation works differently, and so does every CEDR training programme. We offer flexible delivery options so your conflict management training fits seamlessly around operational demands and participant availability.
Whatever the format, sessions are designed to keep participants engaged and active, with scenarios and exercises tailored to your workplace.
Face-to-face training creates space for richer discussion, immediate feedback, and hands-on practice. Ideal for leadership teams, HR groups, or where sensitive issues benefit from in-room facilitation.
Virtual delivery provides the same high-quality learning experience with the flexibility of remote access. Perfect for dispersed teams or where travel isn’t practical.
