Advanced Negotiation Skills Training

Former Director, UK Hostage and Crisis Negotiation

Philip was the Director of the UK's Hostage and Crisis Negotiation programme and has been deployed across six continents for both the British government and international organisations. He has operated in some of the tensest, most hostile environments in the world, from terrorism to kidnap to life at risk sieges. He is a specialist adviser to successive UK governments and was vetted to the highest level for his work alongside international security agencies.

As a full time trainer and coach, Philip works with commercial teams across sales, procurement, banking, HR, legal, energy and aviation, transferring the precision skills of crisis leadership and high stakes negotiation into the professional world.

Philip was previously vetted to the highest level due to extensive collaboration at the most senior levels of government and international security agencies.

Former International Hostage & Crisis Negotiator

Becks is the former national police training lead for hostage and crisis negotiation. She has provided world-class training to teams globally, preparing them to navigate some of the most demanding and high-stake situations. She has written policy and guidance at national level, drawing on her extensive operational experience in saving lives.

Becks has expertise in hostage, crisis, kidnap and extortion, command and control, strategic negotiation and business change. With over 30 years’ experience of high threat environments, delivering training and consultancy to industry professionals, in negotiation mastery, risk management, crisis and project de-briefing, first responder policy and advice, travel risk management, Martyn’s law awareness programmes, and female safety training. She has trained the FBI, Special Forces, and several overseas policing units in Asia, Europe, and America. 

With a Master’s degree in Counter Terrorism, she modernised UK negotiation using research-based academia.

Former Senior Crisis Negotiator & Mediator

Chula served as a senior crisis negotiator for the Metropolitan Police for 32 years. He undertook assignments across criminal and international terrorism incidents both in the UK and internationally, and negotiated the integration of military security support for the London 2012 Olympic Games — one of the most complex security negotiations in UK peacetime history.

Since leaving the force, Chula has become a full time mediator, trainer and coach. His ability to translate front line crisis experience into commercial and organisational applications is genuinely rare.

Former Director of UK Counter-Terrorism Negotiation Training

Katey served for 30 years in law enforcement, beginning her career on the front line in Brixton in the 1990s. After a decade in operational policing she specialised in public order, before becoming a full-time negotiator for ten years. Trained by both the FBI and Scotland Yard, she progressed to national and international leadership roles in hostage, crisis and counter terrorism negotiation, and was a founding member of the UK Counter Terrorism Negotiation Team, established in response to the Paris terror attacks.

As national lead for Counter Terrorism Negotiation training, Katey delivered programmes on behalf of the UK Government to law enforcement agencies around the world. She represented the UK in counter terrorism negotiation across Europe for six years, during which time she co-authored the EU's first official guidance on Counter Terrorism Negotiation and delivered the first EU Counter Terrorism Negotiation courses. Today Katey specialises in translating the principles of hostage and crisis negotiation into practical learning for professional audiences, focusing on leadership, negotiation, communication and conflict resolution.

Mediator, Trainer & Executive Coach 

Tracey combines a background in occupational and organisational psychology with front line practice as a full time mediator. She specialises in conflict management, difficult conversations and negotiation skills for corporate teams, and is a qualified Executive Coach at Henley Business School. She has mediated disputes across employment, construction and clinical negligence fields.

With over 25 years as a commercial mediator, Lisa brings a distinctive combination of commercial acumen, strategic insight and human centred skill to her work. Her practice spans complex commercial disputes, employment and workplace conflicts, and senior leadership and board level relationship breakdowns. She is known for building rapport quickly, creating environments where difficult conversations become possible, and providing the kind of constructive challenge that moves situations forward.

Beyond her mediation practice, Lisa is a Lead Trainer, Coach and Assessor on CEDR's Commercial Mediator Skills Training, and coaches individuals and leadership teams through conflict, change and complex decision making. She is a registered coach at Henley Management College and a Fellow of the Civil Mediation Council.

Gillian has been a practising mediator since 2004 and joined CEDR's panel of lead mediators in 2006. Before moving into mediation full time, she spent years in international business with Mars Inc, working across UK, European and global roles — giving her a grounded understanding of commercial pressures and the people at their centre.

She has been involved in hundreds of successful mediations across a wide range of sectors including commercial contracts, employment, healthcare, education and the public sector, and has been instructed by multiple leading law firms including Eversheds Sutherland and DAC Beachcroft. Alongside her mediation practice, she is a Lead Trainer on CEDR's flagship Mediator Skills Training programme, delivering it across the UK and internationally.