Transform Your Organisation With a Tailored Conflict Resolution Strategy.

CEDR supports organisations across the full spectrum of conflict and disputes. Whether you are looking to systemically improve how you resolve disputes, prevent more from happening or build and embed conflict resilience to drive performance, wellbeing and innovation, CEDR’s experts are here to help.

Start the conversation with a CEDR consultant.

Mediation Professionals

Why Choose CEDR for Bespoke Organisational Support

Off-the-shelf solutions often fall short of addressing complex organisational challenges. At CEDR, our consultancy and strategy support centres on deep organisational diagnostics, conflict-resolution expertise, and programmes led by specialist mediators and practitioners.

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Expert-Led Consultancy and Training for Sustainable Change

Whether you're tackling on-going team tensions, culture issues, or procedural inefficiencies, we help you:

  • Uncover the underlying causes of conflict or performance gaps
  • Design tailored interventions that fit your context
  • Build sustainable internal capability over time
  • Reduce reliance on formal grievances, investigations or legal processes
  • Deliver stronger outcomes for your teams and culture

Our consultants bring both strategic experience and mediation accreditation, ensuring neutral, practical, and effective guidance across your organisation.

Trusted by global brands and industry regulators

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Meet the Experts Behind the Strategy

Real-world experience, strategic mindset and human-first delivery. CEDR’s Business Strategy consultants are more than trainers; they’re practicing mediators, trusted advisors and culture changers.

Every member of our team works at the frontline of conflict resolution, combining decades of hands-on experience with backgrounds in law, psychology, negotiation and organisational change. They’ve advised FTSE 100 leaders, helped rebuild failing cultures, and transformed grievance-heavy workplaces into collaborative, high-performing environments.

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What sets them apart?

  • Practitioner-first: Our consultants don’t just teach strategy, they mediate, coach, and consult every week.
  • Cross-disciplinary expertise: Expect the perfect balance of empathy and challenge, drawn from law, HR, psychology and negotiation fields.
  • Strategic depth: We go beyond surface-level fixes. Our team helps you build a long-term conflict resolution strategy that supports people, performance and culture.
  • Boardroom credibility: Whether guiding HR or working directly with SLTs, we speak the language of change at every level.

Ready to Strengthen Your Conflict Resolution Strategy?

Speak to a CEDR specialist about tailored consultancy and support.

Strategy That Makes a Measurable Impact

CEDR’s strategic support goes beyond advice; it unlocks tangible, long-term change. Below are examples of how we’ve helped clients tackle entrenched issues and embed a culture of resolution.

Sanofi - Reducing Formal HR Cases

Challenge

Challenge

High volume of formal processes was damaging staff morale and creating legal exposure.

Approach

Solution

CEDR provided strategic consultancy and delivered conflict management training to develop internal resolution skills.

Outcome

Result

62% reduction in formal HR cases, with improved employee engagement and a stronger workplace culture.

Cross-Border Infrastructure Provider - Breaking Organisational Gridlock

Challenge

Challenge

Senior teams were caught in recurring internal disputes, affecting collaboration and decision-making.

Approach

Solution

Bespoke facilitated dialogue and a wider people strategy review, led by consultants with industry and cultural context.

Outcome

Result

Renewed alignment at the top level and the introduction of new dispute-handling protocols.

Financial Services Client - Restoring Trust Post-Merger

Challenge

Challenge

A merger led to cultural clashes between leadership teams, with a growing risk of attrition.

Approach

Solution

CEDR designed a mediation-informed leadership development programme supported by one-to-one coaching and strategic review.

Outcome

Result

Conflicts de-escalated, retention improved, and cross-team collaboration was restored.

Training vs Consultancy - What’s the Right Fit for Your Organisation?

Not all conflict challenges require the same solution. At CEDR, we help organisations choose the most effective path, whether that's building internal skills through training or addressing systemic issues through strategic consultancy.

This section outlines how both approaches work and when each is most effective.

Consulting Consulting
Training Training

Best for

Complex or persistent conflict, cultural change, strategic people challenges

Skills development, capability building, awareness raising

Focus

Diagnosis and intervention at root-cause level

Developing individual and team behaviours through structured learning

Delivery

Bespoke consultancy, including strategic advice, facilitation and coaching

In-person, online or hybrid sessions tailored to your audience and outcomes

Led by

Senior consultants who are practising mediators and organisational specialists

Trainers with deep mediation expertise and real-world conflict experience

Typical outcomes

Culture reset, reduction in formal processes, stronger people & culture metrics

Improved communication, confidence managing disputes, reduced day-to-day tension

Best for

Complex or persistent conflict, cultural change, strategic people challenges

Skills development, capability building, awareness raising

Focus

Diagnosis and intervention at root-cause level

Developing individual and team behaviours through structured learning

Delivery

Bespoke consultancy, including strategic advice, facilitation and coaching

In-person, online or hybrid sessions tailored to your audience and outcomes

Led by

Senior consultants who are practising mediators and organisational specialists

Trainers with deep mediation expertise and real-world conflict experience

Typical outcomes

Culture reset, reduction in formal processes, stronger people & culture metrics

Improved communication, confidence managing disputes, reduced day-to-day tension

Training Training
Best for

Complex or persistent conflict, cultural change, strategic people challenges

Skills development, capability building, awareness raising

Focus

Diagnosis and intervention at root-cause level

Developing individual and team behaviours through structured learning

Delivery

Bespoke consultancy, including strategic advice, facilitation and coaching

In-person, online or hybrid sessions tailored to your audience and outcomes

Led by

Senior consultants who are practising mediators and organisational specialists

Trainers with deep mediation expertise and real-world conflict experience

Typical outcomes

Culture reset, reduction in formal processes, stronger people & culture metrics

Improved communication, confidence managing disputes, reduced day-to-day tension

Choosing between them doesn’t have to be guesswork. Many of our clients begin with training and progress into consultancy once deeper challenges are surfaced, or vice versa.

Unsure which is right for you?

Use our quick tool to match your goals to the most appropriate solution.

Here’s what to expect when working with us:

1

Discovery & Scoping

We listen first. Through confidential interviews, document reviews, and diagnostic sessions, we uncover the true causes of conflict or underperformance. This allows us to define clear goals and choose the right mix of consultancy or training.

This phase often identifies hidden issues that internal processes have missed - such as cultural blockers, leadership behaviours, or team dynamics.

2

Tailored Intervention Design

Based on discovery insights, we develop a bespoke plan. This could include leadership coaching, facilitated conversations, cultural reset programmes, or conflict resolution frameworks. Our consultants ensure the strategy reflects your existing processes and legal obligations.

3

Delivery by Senior Consultants

Our experts, all practising mediators, deliver the intervention using proven conflict resolution techniques. Whether working with senior teams or across departments, we embed behaviour change through a mix of workshops, one-to-ones, and facilitated strategy sessions.

4

Measurement & Capability-Building

We don’t just ‘deliver and leave’. We help you evaluate the impact and build internal capability to reduce future reliance on formal procedures like grievances, tribunals, or performance management.

This final phase helps bridge that gap between insight and capability with practical, ongoing support.

Conflict Resolution Strategy FAQs

How is strategic consultancy different from standard training?

CEDR’s strategic consultancy goes beyond skill-building. While training focuses on knowledge transfer, our consultancy helps diagnose root causes, design tailored solutions, and embed cultural change. It's ideal for organisations facing recurring conflict, high formal case volumes, or cultural dysfunction.

What kinds of organisations use CEDR’s strategic support?

We work with a range of sectors, from FTSE companies and public bodies to SMEs, particularly where internal conflict, people performance, or leadership issues are limiting success.

How long does a typical consultancy project take?

This depends on your needs. Some interventions are short-term (1–3 months) while others are phased over 6–12 months with strategic reviews, training and leadership support built in.

Who delivers the work?

All of CEDR’s consultants are practising mediators with backgrounds in law, HR, psychology or organisational development. You’ll work with someone who understands conflict and how to create sustainable behavioural change.

Do you offer one-off interventions or ongoing support?

Both. We can support urgent or high-stakes challenges, or partner with you over time to develop conflict resolution frameworks and reduce reliance on formal HR processes.

How will the training help me in my role?

While mediation training was once seen as mainly for lawyers, our open courses now attract HR professionals, line managers, leaders, and anyone who needs to handle conflict constructively. Many participants come from sectors such as healthcare, local government, finance, and corporate services.

Insights to Help You Handle Conflict Better

Browse practical content written by the specialists behind our services, from how-to guides and compliance tips to deep dives on ADR strategy, culture, and communication.

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The Eleventh CEDR Mediation Audit

Explore the findings of the Eleventh CEDR Mediation Audit, highlighting mediator experiences, market performance, and future priorities in the UK mediation landscape.

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Five Key Skills You Learn on CEDR’s Accredited Mediator Skills Training

CEDR Mediator Amrik Kandola talks about Mediation in the Construction Sector, exploring: How the Construction typically...

Not just thought leadership, actionable insight

Start Your Conflict Resolution Strategy Today.

Whether you need urgent intervention or a long-term transformation plan, our consultants are here to help you build a culture where people and performance thrive.