Trained mediators experienced in commercial conflict management and dispute resolution.
Develop the skills to approach disputes with clarity, confidence, and professionalism.
Become a CEDR-Accredited mediator and gain the skills to confidently and effectively manage and resolve disputes. This intensive 5-day programme combines expert training, practical mediation experience, and a rigorous professional assessment to earn you an internationally-recognised qualification.
Net Promoter Score: 87
With 35 years of institutional expertise, CEDR's Mediator Skills Training is recognised globally as the gold standard in mediator accreditation.
Download the complete guide to MST
This programme is designed for two distinct groups:
On average, 75% of participants attain accreditation on their first attempt - there's no set quota, so it's possible for everyone on a single course to pass first time.
The course has two practical assessments on days four and five. You'll be graded against several core competencies (details of these given during the course preparation phase). Following the training, you'll complete a mandatory post-course assignment via CEDR’s Virtual Campus within two weeks.
Approximately six weeks after the course, you'll learn whether you've achieved CEDR-Accredited status. Resit options are available if needed; your programme manager will discuss these with you at the time.
At CEDR, our trainers and facilitators aren't academics teaching theory from textbooks - they're seasoned practitioners who apply these skills in high-stakes environments every single day. From resolving multi-billion pound commercial disputes to defusing hostage crises, our team of over 50 expert mediators across 20 countries represent the pinnacle of real-world conflict expertise.
The difference between CEDR training and other programmes comes down to one principle: our trainers teach what they practice every day. As the most experienced body of mediation trainers globally, CEDR has refined adult learning techniques over 35 years to ensure engaging, practical training throughout.
Every member of CEDR's training faculty maintains an active professional practice. They're not teaching from outdated case studies or textbook theories - they're sharing techniques they used last week, challenges they navigated last month, and emerging trends they're seeing right now.
Listen with genuine impact
Alumni report that they have moved beyond passive hearing to active listening that uncovers hidden motivations, built authentic rapport, and de-escalated tense situations. Participants consistently cite improved listening as the skill that changes everything - from team meetings to client conversations to negotiations.
Negotiated with confidence and complexity
Built the confidence to apply advanced negotiation techniques not just in mediations, but in collective bargaining, commercial deals, stakeholder management, and everyday workplace discussions.
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Navigate difficult conversations successfully
Gained the confidence to deliver challenging messages, provide constructive feedback, and challenge assumptions without derailing relationships. Mastered the art of holding conversations others avoid - and getting productive outcomes from them.
Managing emotions (yours and others') productively
Learnt techniques to maintain composure under pressure, diffuse tension, and help others move from defensive positions to constructive problem-solving.
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Facilitated meetings that actually progress
Transformed how attendees chaired meetings and managed stakeholder discussions. Improved confidence with knowing when to relay information, who should speak, how to structure conversations for different groups, and how to move past deadlock strategically.
Improved Awareness of Conflict & Negotiation Style
Helped to recognise its limitations, and learn to deploy different approaches strategically. This self-awareness accelerates your development in every professional context.
Not all conflict challenges require the same solution. At CEDR, we help organisations and individuals choose the most effective path, whether that's building internal skills through training or addressing systemic issues through strategic training.
This section outlines how both approaches work and when each is most effective.
Choosing between them doesn’t have to be guesswork. Many of our clients begin with training and progress into consultancy once deeper challenges are surfaced, or vice versa.
Contact our training team today to discuss your needs.
Malcolm Hitching, Partner at Macfarlanes
Francisca Montgomery, Director, Senior Legal Counsel (Europe) at The Bank of Nova Scotia
Helia Dagracamanding, Office of the Inspector General, The Global Fund
Nikolai Ivanov, Vice President, Skuld Hellas
Karin Kuhl, Director, EUIPO
Matthew Scully, Partner, Clifford Chance
Gist Ltd
Earning your CEDR Accreditation is the beginning, not the end, of your mediation journey. All newly accredited mediators receive free access to four MPD sessions during their first year. These sessions provide ongoing skill development and networking opportunities with fellow practitioners.
Example sessions:
