Isabel Phillips

Isabel Phillips brings an unrivalled range of experience in escalated situations at the intersection of commercial, civil and social issues. Isabel has an attentive style, with a willingness to listen and the preference to be facilitative when at all possible. However, this is balanced by the creative use of the process and the willingness to challenge and reality test to assist in the development of creative and sustainable solutions even in challenging and escalated situations. She mediates and has run ongoing dialogue processes in a range of sectors with particular emphasis on IGOs, NGOs, employment, commercial contract, professional negligence, construction. She is particularly experienced in dealing with situations involving the highly contentious and emotional. In the NGO/international context she has also dealt with situations where there has been the threat or reality of violence. Isabel became a CEDR accredited mediator in 2003, having qualified in 2000 in Germany as a conflict specialist. She has divided her career between the civil-commercial and IGO contexts as a CEDR mediator, lead faculty and consultant, and in the processing and management of escalated and violent conflict in fragile and post-conflict environments in emerging economies including extended periods of years in both Bosnia-Herzegovina and Ethiopia. In addition to her work with leading Dispute Resolution bodies such as CEDR and CIArb over the last 20 years, she has consulted and lectured on Negotiation, Mediation, ADR and CR in the UK and globally for universities, multinationals, IGOs and NGOs.