Meet the Experts Driving Resolution Worldwide

From high-stakes mediations to strategic culture change, CEDR’s strength lies in its people. Our mediators, consultants, trainers and Client Relationship Associates bring hands-on experience across law, HR, psychology, negotiation and leadership.

They apply proven conflict resolution skills directly to real-world challenges, helping organisations resolve disputes, transform workplaces and build lasting capability worldwide.

Skilled Mediators for Every Sector and Situation

When it comes to mediation, there’s no substitute for proven, hands-on experience. Our panel includes some of the most respected mediators in the UK and internationally, all rigorously accredited and continuously assessed to meet the highest professional standards.

Our mediators are selected for their ability to combine impartiality with commercial understanding. Many bring backgrounds in law, HR, psychology and senior leadership, so they understand both the human and organisational dynamics at play in a dispute.

Global Reach, Local Insight

Whether you need a mediator for a complex cross-border commercial dispute or a sensitive workplace matter, we will match you with a specialist who understands your sector and jurisdiction. Our network extends across the UK and over 70 countries, ensuring you have the right expertise wherever you operate.

Track Record That Inspires Confidence

Our mediators have successfully resolved disputes for government bodies, multinational corporations, SMEs and non-profits, with the majority of cases settling on the day or shortly after. Every mediator works within our robust governance framework, giving you confidence in both process and outcome.

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CEDR-Trainer--in-front-of-sitting-delegates (2)

Experienced Trainers and Facilitators Who Shape Real-World Skills

At CEDR, our trainers are more than instructors; they are practising mediators, consultants and conflict resolution specialists who bring real-world experience into every session.

They understand the pressures you face because they work in the same high-stakes environments, helping organisations manage disputes, improve collaboration and lead change.

Specialists in Building Conflict Management Capability

Our trainers design and deliver programmes that are tailored to your organisation’s needs, from intensive leadership coaching to large-scale skills development initiatives. Drawing on proven adult learning techniques and CEDR’s decades of expertise, they create training that’s practical, interactive, and immediately applicable.

Facilitation for Complex Conversations

Beyond the classroom, our facilitators are skilled at guiding challenging discussions, whether that’s helping senior teams navigate strategic disagreements or supporting cross-departmental alignment. Their role is to create a safe but constructive environment where difficult issues can be addressed productively.

Meet Our Trainers & Facilitators

Leadership & Board - Guiding CEDR's Vision

Our success is guided by experienced leaders who are committed to transforming disputes and conflict into opportunities for innovation, growth and wellbeing. Our leadership team and board of directors bring strategic insight, industry knowledge, and a shared dedication to humanity, tenacity, transformation and independence.

Together, they steer our organisation forward, ensuring we deliver value to our customers, support our employees, and make a positive impact in the communities we serve.

Leadership Team

John Munton - Managing Director
Susanne Schuler - Global Director of Development

Board of Trustees

Jamie Drummond-Smith (Chair)
Hannah Tümpel
Kyle Williams
Tracey Fox
David Storey
Christopher Collie

Client Relatinship Associates

Our Client Relationship Associates bring together mediation knowledge, commercial insight, and genuine care for your outcome.

How CRAs Support You

Understand your situation - listening without judgement to clarify the key issues.
Recommend the right service - mediation, consultancy, training, or scheme participation.
Select suitable experts - matching you with mediators, trainers, or consultants based on sector, style, and case requirements.
Coordinate the process - managing scheduling, documentation, and communications so you can focus on resolution.

Our CRAs have years of experience working alongside mediators and consultants, giving them an in‑depth understanding of both process and client priorities.

“Katy Jones was faultless in her communications with the Parties and Representatives and generally prepared the Mediation extremely well.”

Partner, City Law Firm

The Right Expert in the Right Place

Wherever your dispute, CEDR has the expertise to resolve it. Our network spans the UK and over 70 countries, allowing us to connect you with mediators, consultants, and trainers who understand your legal, cultural, and commercial context.

Specialists Matched to Your Sector and Jurisdiction

Tailored mediator selection - chosen for their sector knowledge, style, and case-specific experience.
Local insight with global standards - mediators who know the market conditions, regulations, and cultural nuances where your dispute is based.
Cross-border expertise - experienced in managing multi-jurisdictional disputes and international teams.

At a glance:

10,000+ mediators accredited in 70+ countries.
125,000+ consumer complaint resolutions over 10 years.
40+ countries represented on our specialist panels, covering finance, construction, healthcare and more.

Our clients appreciate CEDR’s ability to provide the “right person in the right place”, whether that means a sector specialist in the UK or an international mediator for a complex global matter.

Real people, real outcomes

Behind every successful resolution is a CEDR professional who brought the right mix of skill, insight, and impartiality to the table. These examples show how our people have helped clients achieve positive results, even in the most challenging situations.

Restoring Senior Leadership Alignment

Challenge:

In a public sector organisation, tension between senior leaders was damaging collaboration and decision-making.

CEDR’s Approach:

Facilitated a confidential process combining mediation techniques with structured dialogue to rebuild trust.

Outcome:

Leadership alignment restored, enabling effective strategic planning.

Breaking Organisational Gridlock

Challenge:

An international infrastructure provider was stuck in recurring internal disputes, slowing major projects.

CEDR’s Approach:

Deployed sector-specific mediators and facilitated cross-team discussions to address root causes.

Outcome:

New collaborative protocols agreed, projects back on track.

Matching the Right Mediator for a Sensitive Dispute

Challenge:

A workplace dispute involving multiple cultural perspectives risked escalating into formal litigation.

CEDR’s Approach:

CRA matched the parties with a mediator experienced in cross-cultural workplace cases.

Outcome:

Agreement reached within a day, avoiding formal proceedings.

See The Success Stories

Insights from Our Experts. Thought Leadership & Resources

Stay current with the ideas shaping conflict resolution today. Our mediators and advisors regularly contribute to CEDR’s trusted thought leadership hub, covering mediation law, negotiation, scheme management, and organisational conflict strategy.

Tony Allen

Analysis on whether sanctions for refusing to mediate survived Churchill, ordering and advising mediation and threatened sanctions for not mediating, mediation confidentiality, loss of "without prejudice" privilege - unambiguous impropriety and stay for ADR.

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Frederick Way

The Five Biggest Mistakes Parties Make in Mediation. And How to Avoid Them. Number 1: The Surprise.

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Susanne Schuler

From Hostage Negotiation To Organisational Brilliance: What Business Can Learn From Extreme Negotiation?

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Explore All Resources

Knowledge Base.
Get Instant Answers When You Need Them.

Our Knowledge Base is designed to give you fast, reliable answers to the most common questions about mediation, training, and CEDR processes. By providing clear guidance, it helps you resolve straightforward queries without needing to contact our team.

Popular topics include:

How do I request the right mediator for my case?
Can mediation be held online if participants are remote?
What qualifications do CEDR trainers hold?

Go to the Knowledge Base

Mediation Works - Even for Complex or High-Stakes Commercial Disputes

The power of mediation isn’t just in reaching agreement, it’s in helping people feel heard, regain control, and resolve even the most difficult disputes.

These real examples show how our commercial mediation services have helped individuals and organisations avoid litigation, reputational damage, and leadership breakdown.