NHS Mediation Service

CEDR acts as one of three dispute resolution bodies appointed by NHS Resolution to provide independent mediation services to the NHS for clinical negligence and personal injury cases.

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About the NHS Mediation Service

The National Health Service Mediation Scheme helps patients and the NHS resolve disputes through structured dialogue and understanding.

 

Disputes in healthcare settings are often deeply personal and emotionally challenging. This service provides space to discuss the real impact on your life, explore what matters most to you, and reach settlements that go beyond financial compensation alone - whether that's answers, apologies, changes to procedures, or other meaningful outcomes.

 

Following a successful CEDR pilot in 2014/15, the scheme is now established as an effective alternative to lengthy legal processes.

How to use this Service

Parties can book a mediator, request a recommendation for a mediator, or request assistance in setting-up the mediation process by calling one of our experienced advisors on 020 7536 6060 or emailing adr@cedr.com.

Costs

NHS Resolution covers the full cost of mediation if liability is admitted (in full or in part) or if you don't have legal representation. If liability is disputed and you have a lawyer, you'll need to contribute to the mediation costs.

Resources

For more information on how mediation works in these matters and some of the benefits of the process, please view the following resources below:

NHS Resolution - A Guide for Claimants

NHS Resolution Claims - Mediation Service Procedure Guide

NHS Mediation Agreement

Practical Guide for Claimant and Defendant Lawyers and NHA Resolution

Case Studies

The below cases have been mediated under the NHS Resolution Mediation Scheme

Case study 1

Case study 2

Frequently Asked Questions

Find answers to our most asked questions about the NHS Resolution Scheme.

How long does a Mediation take?

Usually between four and eight hours, though some are quicker and others longer. Please factor this into your travel and childcare arrangements.

Can I choose my Mediator?

Yes. You'll be presented with a panel of expert mediators to choose from, and both parties need to agree on the selection. If you'd prefer, an independent provider can recommend the most suitable mediator for your case.

View our NHS Resolution Panel below.

What happens if we don't reach an agreement?

If agreement isn't reached on the day, you can still refer unresolved issues to a judge for decision. However, most cases do settle either during mediation or shortly afterwards, providing closure for everyone involved.

Can mediation only be held after a claim has been started at court?

No. Mediation often takes place before any court claim is filed, which can save considerable time and costs. Your lawyer will advise whether early settlement makes sense for your case, even if not all evidence has been exchanged yet.

How will the Mediator work with me?

The mediator will review all papers in advance, then work with you through a combination of joint meetings (involving both parties) and private sessions (just your side and your advisers).

During private meetings, the mediator only enters your room when invited. Everything you share privately remains confidential unless you explicitly give permission to share it with the other party. The mediator holds private sessions with both sides, giving you time to discuss strategy with your own team before exploring settlement options.

NHS Mediation Service Mediators

CEDR developed a specialist mediator panel for this service. Mediators are drawn from a range of backgrounds and are all accredited by CEDR and approved by NHS Resolution.

Having been involved in mediating these cases since the beginning of this service, our mediators have collectively mediated hundreds of medical negligence cases. CEDR will allocate mediators according to their suitability for each case

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Felicity Steadman

Felicity Steadman

Mediator

Felicity Steadman

Felicity Steadman

Mediator

Biography

Every mediation is a unique story. I love helping disputing parties understand that story and work out the best way forward with them. I am motivated by the value of consensus-building through creative problem-solving. I am proud of my legacy of 36 years of working as a mediator and facilitator in conflicts between individuals, groups and organisations both in the UK and internationally, but particularly in South Africa, where the legacy of apartheid has left an indelible mark.

Expertise

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Amrik Kandola

Amrik Kandola

Commercial Mediator

Amrik Kandola

Amrik Kandola

Commercial Mediator

Biography

Disputes disrupt, often destroy, commercial relationships which may have taken years to build. Court action often means costs and time spiralling out of control, yet most disputes never reach final hearing. Mediation is how business can reclaim control of disputes. Helping parties reach negotiated settlements is not easy and carries great responsibility. The satisfaction from securing parties' trust, working through difficult moments and landing on a deal that works for them is what drives me as a mediator.

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Gillian Caroe

Gillian Caroe

Mediator

Gillian Caroe

Gillian Caroe

Mediator

Biography

I became a mediator because I witnessed first-hand the devastating cost of conflict to people and organisations. Having spent years in international business at Mars Inc, I understand commercial pressures while recognising that even the toughest contractual disputes have people at their centre. I'm passionate about helping parties move from negative, entrenched positions to creative, practical resolution that enables them to move forward successfully.

Expertise

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Alan Jacobs

Alan Jacobs

Mediator

Alan Jacobs

Alan Jacobs

Mediator

Biography

The thought that I can make a positive difference to parties engaged together in a dispute and help them to find a compromise that enables them to move on gives me so much motivation and personal satisfaction. In particular, I am always feel honoured when mediating a clinical negligence or personal injury dispute where the subject matter can be so personal, sensitive and emotional to the claimant and so serious and important to the defendant and their staff.

Expertise

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Eve Pienaar

Eve Pienaar

Mediator

Eve Pienaar

Eve Pienaar

Mediator

Biography

Passionate about affording parties in conflict with the power of mediation. I work with clients to adapt the mediation process to best suit their needs and set every mediation up with the best chance of reaching settlement, in an inclusive manner. It is a privilege to work in a continually evolving profession. I particularly enjoy the crossover between negotiation and the human dimension of dispute resolution.

Expertise

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Tracey Fox

Tracey Fox

Non-Executive Director and Mediator

Tracey Fox

Tracey Fox

Non-Executive Director and Mediator

Biography

Creating space for people to move from conflict to resolution with clarity and respect. Supporting individuals and groups to problem-solve together and find solutions that last. It is a privilege to do work that is both aligned with my values and deeply transformative, helping people leave conversations with renewed understanding and possibility.

Expertise

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Eileen Carroll KC (Hon)

Eileen Carroll KC (Hon)

Principal Mediator & Co-Founder

Eileen Carroll KC (Hon)

Eileen Carroll KC (Hon)

Principal Mediator & Co-Founder

Biography

I take pride in having a very proactive approach to mediation and the trust that clients and lawyers have placed in me to be on top of the detail and use my skill and experience to create the best environment for opponents to negotiate. “Eileen is energetic, friendly and immensely experienced. She creates a dynamic that drives towards finding a solution and offers a degree of insight that few others can match."

Expertise

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Fiona Colquhoun

Fiona Colquhoun

Principal Consultant & Mediator

Fiona Colquhoun

Fiona Colquhoun

Principal Consultant & Mediator

Biography

I learn something new from every mediation, despite having conducted 500+ cases. My mediations are commercial , tough, but often sensitive. I work in all sectors and sometimes in the public domain. I am patient, but persistent in reaching the core issues and providing a forum where parties can discuss and negotiate openly. I understand people and often deal with the ‘unexpected’ or moderate anger. When parties settle and the mediation has changed lives positively- I am satisfied .

Expertise

  • Employment & Workplace
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