Gillian Caroe
Lead Faculty, Trainer, Negotiation, Conflict Management Trainer
Short Introduction
As CEDR Lead Faculty with over 20 years of training experience, I design and deliver world-class conflict resolution and negotiation training internationally.
I bring authentic facilitation skills, empathic listening, and the ability to create psychologically safe learning environments where participants develop real confidence in handling challenging negotiations, difficult conversations and transforming conflict.
I love working with a wide variety of participants and enjoy developing rapport with each individual to enhance the shared learning environment.
About Work
As a CEDR Lead Faculty member since 2017, I deliver the internationally recognised MST and EWMST training courses and design bespoke training globally.
My teaching experience spans over two decades, beginning with corporate training at Mars Inc in 1998. I've worked across cultures delivering training in the Middle East, Europe, America and Asia, with expertise in multiple teaching modalities including large group presentations, small group facilitation, and role-play sessions.
Before becoming a full-time mediator and trainer, I had a successful international business career with one of the world's top companies, working across UK, European, and Global roles. This business background provides me with deep understanding of organisational dynamics and practical applications of conflict resolution and negotiation.
I hold a Certificate of Professional Development in Transformational Coaching (ILM endorsed) and have achieved accreditations in multiple mediation specialties. I also serve as a Teaching Fellow at SOAS School of Law.
My training philosophy centers on creating engaging, impactful learning experiences. I'm highly skilled at giving developmental feedback and continue to be in demand as a professional coach. What I love most about training is witnessing participants develop confidence in their ability to handle difficult conversations and transform conflict into opportunity for growth and understanding.
Sectors
- Communication Skills
- Conflict Management
- Executive Coaching
- Facilitation
- Leadership Development
- Mediation Skills Training
- Team Dynamics
Languages
- English
Key Skills
-
Expert Facilitation: Multiple teaching modalities including large groups, small groups, and role-play sessions
-
Curriculum Development: Design and evolution of training materials with CEDR colleagues
-
Cross-Cultural Training: Delivered training across Middle East, Americas, Europe, and Asia
-
Developmental Feedback: Highly skilled at providing constructive, growth-oriented feedback
-
Active Listening: Empathic listening and authentic interaction skills
-
Adult Learning: Understanding of diverse learning styles and participant needs
-
Assessment and Evaluation: Portfolio assessment and training session evaluation
-
Technology Integration: Online mediation and virtual training delivery
-
Graphic Facilitation: Visual learning and presentation techniques
-
Coaching Skills: ILM-endorsed transformational coaching certification
-
Emotional Intelligence: Managing high emotions and sensitive issues
-
Adaptability: Flexible style moving between facilitative and directive approaches
Qualifications
-
Ranked in Chambers & Partners and The Legal 500 directories for top-ranked mediators (2020, 2021, 2022, 2023, 2024, 2025)
-
Associate Fellow of the Higher Education Academy (2023)
-
Workplace Mediator of the Year - National Mediation Awards, House of Commons (2022)
-
Teaching Fellow - SOAS School of Law (2022- present)
-
Autism and Mediation (2022) Fellow of the Civil Mediation Council for Civil & Commercial and Workplace Mediation (2021)
-
Mental Health in Mediation (2021)
-
Intergenerational Mediation Training - 5-day course with portfolio assessment (2020)
-
Unconscious Bias in Mediation (2020)
-
Elder Mediation Training (2019)
-
CEDR Lead Faculty Member (2017-present)
-
Transforming Church Conflict - 5-day residential course for Senior Church Leaders (2017)
-
Faithful Dispute Resolution - CMC Accredited 5-day residential (2017)
-
Certificate of Performance in Transformational Coaching (ILM endorsed, 2016)
-
Accreditation for Employment & Workplace Mediation (OCN, 2015)
-
Level 4 Award in Preparing to Teach in the Lifelong Learning Sector (2014)
-
CEDR Panel of Lead Mediators member (2006-present) CEDR Accreditation for Civil/Commercial Mediation (2005)
-
Large Group Interventions with leading international experts (2003)
-
Graphic Facilitation - comprehensive training and train-the-trainer program (2002-2003)
-
MA (Cantab) Modern and Medieval Languages, Clare College Cambridge (1996)
-
Qualifications and Certifications: Professional Recognition: Specialized Training (Selected from 24 years of continuous professional development):