County Court Mediation Service

We'll acknowledge receipt of your application within 5 working days. The conciliation process begins once we receive a valid application from the Claimant.

We'll send the application to the Respondent, who must complete a Response Form and submit payment within 10 working days.

Once we receive the Response Form, we'll send a copy to the Claimant and confirm your appointed Conciliator within 5 working days. Your Conciliator will receive all case documents from both parties.

Your Conciliator will work to resolve the dispute within 30 working days of their appointment. They'll communicate with both parties (either together or individually) by phone, Teams/Zoom, or email to gather information and explore solutions.

If you don't reach agreement through discussions, your Conciliator will provide written settlement recommendations for both parties to consider.

When a solution is found (either agreed between yourselves or based on the Conciliator's recommendations), we'll record it in a formal Outcome Statement and send it to both parties for signatures.

Both parties must sign the Outcome Statement within 10 working days of receiving it. Any amendments beyond minor clerical corrections will be treated as a failure to agree. Once both signatures are received, the agreement becomes a legally binding contract and you must comply with the agreed terms.