Contact Us
Get in touch

Resolve Conflict with Commercial Mediation and Legal ADR Services

Mediation
Client Relationship Associates
Schemes & Services
Find a Mediation Scheme
Non-Mediation ADR
Adjudication
Arbitration
Expert Determination
Early Neutral Evaluation
Workplace Mediation
Workplace Conflict Services
CEDR-20077 Med 2

Global panel of Mediators

Trained mediators experienced in commercial conflict management and dispute resolution.

Find a Mediator

Build Skills in Mediation, Conflict Management, and Effective Communication

Open Courses
Mediator Skills Training
Employment & Workplace Mediator Skills Training
Advanced International Mediation Training
Early Neutral Evaluation Programme
MyCEDR Membership Area
Bespoke Training
Mediation Skills for Teams & Organisations
Difficult Conversations
Negotiation
Customer Service
Build Your Skills

Build Your Skills

Develop the skills to approach disputes with clarity, confidence, and professionalism.

Training Calendar

Transform Your Workplace With a Tailored Conflict Resolution Strategy

Business Strategy
Workplace Conflict Services
Regulatory Compliance
Speak Up and Psychological Safety

Insights to Help You Handle Conflict Better

Insights
Mediation Resources Mediation Resources
Blogs Articles Blogs & Articles
Knowledge Base Knowledge Base
Podcasts Podcasts
Videos Videos
About CEDR
CEDR's Case Studies
CEDR Charity Work
Our People
Leadership & Board
Mediators
Trainers & Facilitators
The CEDR Mediation Audit 2025

The CEDR Mediation Audit 2025

Discover the latest settlement rates, market trends, and insights shaping commercial mediation in the UK.

Download Now

Search CEDR

    Back to Menu

    The Bonsucro Grievance Mechanism

    Get independent resolution when Bonsucro Members don't meet their commitments. Our expert-led grievance mechanism gives individuals and organisations a clear path to remedy, combining mediation and adjudication to resolve disputes fairly.

    Apply Now
    Sugarcane harvester

    What is the Bonsucro Grievance Mechanism?

    When a Bonsucro Member violates the Code of Conduct or Bonsucro Standards, you need a credible route to resolution. Our independent grievance mechanism provides exactly that - a structured, UN-aligned process that protects your rights and delivers outcomes.

    Why this matters:
    Bonsucro has aligned its Grievance Mechanism with the United Nations Guiding Principles (UNGP) on Business and Human Rights, Effectiveness Criteria. This ensures world-class standards for compliance, risk management, and remediation - giving you confidence that your grievance will be handled with integrity and expertise.

    The mechanism is independently recognised by ISEAL and the European Commission (EU RED accreditation), demonstrating its credibility and effectiveness.

    Eligibility

    Before submitting a grievance, you must check your Eligibility.

    The Bonsucro Grievance Mechanism is a formal process that sits within a wider grievance and complaints ecosystem. Therefore, you must check your eligibility before submitting to ensure the best route for resolution.

    Check Eligibility Criteria

    How to submit a grievance

    Ready to submit your grievance? Once you've confirmed your issue falls within the scope of the Bonsucro Grievance Mechanism, it's straightforward:
    1. Complete the application form - provide details of your grievance
    2. Submit supporting evidence - include any relevant documentation as annexes
    3. We'll take it from there - CEDR will review your submission and guide you through the next steps
    Apply Now

    The Rules

    A copy of the Rules governing the Bonsucro Grievance Mechanism can be found below.

    Rules of Procedure

    Check the Status of your Complaint

    To check on the status of a current complaint, or for more information of Bonsucro’s reporting please see Bonsucro’s website.

    Visit Bonsucro's Website

    Downloads

    Mediators

    • Baria Ahmed
    • Heather Allen
    • Sheila Bates
    • Michael Cover
    • Susanne Schuler
    • Felicity Steadman
    • Wolf Von Kumberg

    The Process:

    1

    Stage 1: Scope assessment

    We review your submission to ensure it's complete and within scope
    • CEDR assesses your submission for completeness and eligibility
    • If we identify any issues, you'll have the opportunity to address them and resubmit
    • Check our Eligibility Checklist to see if your grievance qualifies
    2

    Stage 2: Mediation (optional)

    Work towards a negotiated resolution with expert support
    • A trained, neutral mediator actively helps both parties work towards agreement
    • You remain in control of the decision to settle and the terms of resolution
    • All mediations take place virtually (unless both parties agree otherwise and fund additional costs)
    • The process is flexible, confidential, and focused on finding solutions that work for everyone

    Learn more about mediation | Discover how online mediation works

    3

    Stage 3: Adjudication (if mediation doesn't resolve the dispute)

    If your case doesn't settle at mediation, an independent adjudicator will:
    • Review all the information provided
    • Determine whether a breach of the Bonsucro Code of Conduct or Standards occurred
    • Issue a report that's communicated to the Bonsucro Board and published on the Bonsucro website
    Recommend actions (if a breach is found), which the Bonsucro Board will review and approve

    Any amendments to the adjudicator's recommendations will be documented in a written addendum to their report.

    Read the full process design and background

    Apply Now