“She settled the unsettleable”
“She led the most effective opening session I have ever seen.”
“She has a very unique, dynamic and proactive approach to mediation”
Eileen Carroll is one of the most senior and sought after mediators in practice today. Over the last 26 years she has built a unique and first class mediation practice. She has been involved in process design and broking the resolution of highly complex multi-party, billion pound disputes in addition to chairing various parts of these complex procedures. She mediated high-value and complex disputes in financial services (including banking and insurance), IT and telecommunications, public sector, property, employment, infrastructure, pensions, partnership, major joint ventures, shareholders, media, music, trademark and intellectual property. Many of her cases include business entrepreneurs, public sector organisations, celebrities, international corporations and Sovereign States.
Clients on all sides have praised Eileen’s mediation work as “masterful”, “extraordinary”, “phenomenal”, “above and beyond” and “different and more valuable than other mediators”. Eileen has a reputation for thorough and effective preparation, which she puts to good use in building an effective mediation process. As one recent user observed, “she has a very unique dynamic and pro-active approach to mediation”. She has also been publicly acknowledged for her “incredible mind which enables her to get to the bottom of any issue; she is everything you would want in a mediator”.
Clients speak of her incredible patience and resolve, as well as an engaging and constructive manner which can help difficult parties to move more quickly towards resolution. “She led the most effective opening session I have ever seen,” said one instructing solicitor.
She is regularly involved with international clients and in the past 12 months has worked with clients from Chicago, The Middle East, Korea, Norway, Turkey, California, Germany, Switzerland, India, France, Canada and Russia.
Eileen is the co-founder of CEDR and recognised as one of the pioneers of mediation techniques in the U.K. In 2013 Eileen was awarded Queen’s Counsel Honoris Causa by the Ministry of Justice for her “outstanding career as a commercial mediator and her unique contribution in establishing mediation in civil justice systems over the last two decades”.
Eileen began her career in the international chemical industry before becoming a partner in the city law firm Turner Kenneth Brown (now CMS Cameron McKenna Nabarro Olswang LLP). In over 20 years of practice Eileen worked with multinational corporations and a number of celebrity clients based in Europe, the Far East, India and the United States. She spent 10 years working with North American clients and worked in San Francisco with Thelen Reid Priest before returning to the U.K. to spearhead the creation of CEDR.