Subject Access Request

The Centre for Effective Dispute Resolution (CEDR) is registered under the Data Protection Act 2018. 

CEDR is covered under the General Data Protection Regulation (GDPR). 

Under current data protection laws, you're entitled to ask us for a copy of all the personal data we hold about you. This is known as a subject access request. A subject access request doesn't give you the right to access specific documents or an entire file. Instead, it entitles you to your 'personal data' in a clear and permanent form, as well as other supplementary information. More information about subject access request is available here.

When you make a subject access request, please let us know exactly what information you're looking for to ensure we provide you with the relevant information. Personal data covers information about you - for example, your name, date of birth, complaint file details and phone conversations with us. We have 30 days to comply with your request. 

Since May 2018 there is no longer an applicable fee to comply with a subject access request (in most cases). However, when the request is manifestly unfounded or excessive, the ICO says we may charge a reasonable fee for the administrative costs of complying with the request. We are also allowed to charge a reasonable fee if an individual requests further copies of their data following a request. 

Please email complaints@cedr.com if you wish to raise a subject access request.