CEDR-Accredited Mediator Skills Training
A five-day programme covering the skills you need to mediate commercial disputes effectively. The course includes an assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.
5 days
Dependent on location
Why train with CEDR?
Our Mediator Skills Training is about more than just becoming a mediator. It gives you a skillset to make a difference in everything you do – professionally and personally. As the most experienced body of mediation trainers in the world, CEDR trainers are mediation practitioners and experts in adult learning, ensuring an interactive and engaging course throughout.
Mediator Skills Training for your Team
CEDR regularly delivers Mediator Skills Training programmes in-house, for teams across a wide range of industries. The benefits include:
- Developing a common and enhanced interpersonal skill set amongst your team(s)
- Enhancing collaboration with internal and external stakeholders
- Learning a trusted and flexible process for managing disputes
- Tailoring the training to the specific challenges you face
- Improving team cohesion through challenging and stimulating training
Key skills you will learn
- Settle disputes effectively – in days rather than months, saving vital management time.
- Add value to commercial disputes – by finding commercial solutions to commercial problems.
- Manage the mediation process and facilitate advanced negotiation.
- Advise others on the features and uses of other effective dispute resolution techniques.
Course curriculum
Pre Course
Before you start the course, prepare by reading the CEDR handbook and useful resources on the CEDR Virtual Campus.
Teaching & Practice Day | 08:30 - 18:00
We start with theory, process, and key skills in the early phases of mediation. Sessions include: phases of mediation, preparation, mediator opening, what and how to explore, active listening skills, and managing emotions.
Teaching & Practice Day | 08:30 - 18:00
This covers theory, process, and key skills in the later phases of mediation; bargaining and concluding. Sessions include: managing offers, negotiation skills, dealing with deadlock, reality testing, and ethics.
Coaching & Practice Day | 08:30 - 18:00
We mediate a case throughout the day in groups. Each participant receives extensive coaching, plus 1-2-1 feedback.
1st Assessment Day | 08:30 - 18:00
Practical assessment, with every participant mediating once and with more 1-2-1 feedback. Cases focus on the earlier phases of mediation.
2nd Assessment Day | 08:30 - 18:00
Practical assessment, with every participant, again mediating once and further 1-2-1 feedback. We look at three cases, focusing on the middle and later phases of mediation.
5 Key Skills You Will Learn
Important information
Each course has a one or two day break in between. London has a two day break over the weekend. Dublin & Hong Kong have a one day break after Day 2.
CEDR is registered with the Civil Mediation Council as a Commercial and Civil mediation provider and fulfils the Council’s set standards of training, CPD and administration.
Visit our Knowledge Base for more prompt answers to our frequently asked questions.
For participants that wish to make a provisional booking and pay an initial deposit, please complete the booking online by selecting ‘Pay by invoice’. Deposits are a minimum of £1,000 and can be made by bank transfer, using the details on the invoice, or by calling the Training Team on +44 (0)207 536 6000.
After training
Our mediation course is just the beginning of the journey. Once you get accredited, you belong to an international community of mediators and have access to our online platform to keep learning and growing.
1:1 Coaching: CEDR’s Conflict coaching is a one-to-one intervention to help you negotiate a specific challenge or problem.
MyCEDR: Join our platform to enjoy exclusive masterclasses, mediation observerships, discounts and priority booking for all events.
Your Mediation Profile: We can help you establish yourself in the mediation market with guidance and training on marketing yourself as a mediator.
I did not really know what I was getting myself into when signing up for the CEDR Mediator Skills Training earlier this year... As of yesterday I am a CEDR-Accredited Mediator! It was a great and intense course, highly recommend it to anybody. It will make you a better person, no less than that.
Anna Masser
Partner, Allen & Overy, Head of Arbitration, Germany
The virtual training was very effective at teaching the skills required to be a good mediator and the virtual practice sessions helped us hone those skills and put them into practice. Thanks to the trainers, I am confident that I can be a good listener, process manager and mediator - both in a virtual and a live setting.
Richard Johnson-Brown
Partner, Keystone Law
The Mediator Skills Training Course helped highlight my strengths and weaknesses which will enable me to develop as a General Counsel and as a mediator. It also provides invaluable learnings for anyone wanting to enter the mediation arena or improve their conflict management and communication skills.
Kyle Wright
General Counsel, FMCG
It was by far the best course I’ve attended. I couldn’t have succeeded without the incredible collegiate nature of the CEDR faculty and my fellow participants. I have to be honest, it was a tough week but their infectious energy saw me through. I’m looking forward to applying and developing the skills learnt in my next role.
Hannah Perry
Business Transformation
FAQS
Yes, we are able to offer in-house training. Please contact us if you would like a free, no obligation call to discuss this further.
- Anyone responsible for resolving commercial disputes
- Managers and executives in commercial, public, and voluntary sectors
- Lawyers, accountants, and professional advisers
- HR managers, trainers, union representatives, and policy advisors
- Complaints handlers and customer services representatives
- Healthcare and education professionals
- Service providers wanting to develop dispute resolution systems
For more frequently asked questions, or to get help with an existing booking, please visit our Knowledge Base.
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Hong Kong
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GBP £4,250.00
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Central, Hong Kong, 0000
London
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CEDR
100 St. Paul, London, EC4M 8BU
Dublin
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Ormond Meeting Rooms
31 - 36 Ormond Quay Upper, Dublin, D07 N5YH
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I did not really know what I was getting myself into when signing up for the CEDR Mediator Skills Training earlier this year... As of yesterday I am a CEDR-Accredited Mediator! It was a great and intense course, highly recommend it to anybody. It will make you a better person, no less than that.
Anna Masser
Partner, Allen & Overy, Head of Arbitration, Germany
The virtual training was very effective at teaching the skills required to be a good mediator and the virtual practice sessions helped us hone those skills and put them into practice. Thanks to the trainers, I am confident that I can be a good listener, process manager and mediator - both in a virtual and a live setting.
Richard Johnson-Brown
Partner, Keystone Law
The Mediator Skills Training Course helped highlight my strengths and weaknesses which will enable me to develop as a General Counsel and as a mediator. It also provides invaluable learnings for anyone wanting to enter the mediation arena or improve their conflict management and communication skills.
Kyle Wright
General Counsel, FMCG
It was by far the best course I’ve attended. I couldn’t have succeeded without the incredible collegiate nature of the CEDR faculty and my fellow participants. I have to be honest, it was a tough week but their infectious energy saw me through. I’m looking forward to applying and developing the skills learnt in my next role.
Hannah Perry
Business Transformation
FAQS
Yes, we are able to offer in-house training. Please contact us if you would like a free, no obligation call to discuss this further.
- Anyone responsible for resolving commercial disputes
- Managers and executives in commercial, public, and voluntary sectors
- Lawyers, accountants, and professional advisers
- HR managers, trainers, union representatives, and policy advisors
- Complaints handlers and customer services representatives
- Healthcare and education professionals
- Service providers wanting to develop dispute resolution systems
For more frequently asked questions, or to get help with an existing booking, please visit our Knowledge Base.
Upcoming courses
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International Accreditation Programme (IAP) March 2025
Employment & Workplace Mediator Skills Training | London | 12 – 14 February 2025
CEDR-Accredited Mediator Skills Training | Hong Kong | 21 – 26 March 2025
International Accreditation Programme (IAP) October 2024
Creative Use of Mediator Skills: Beyond a ‘day’ in Mediation | Mediator Professional Development | 12 December 2024
Marketing Yourself and Your Mediation Practice | Mediator Professional Development | 20 February 2025
Mock Mediation for Observation Development Points | Employment & Workplace | 13 March 2025
Mock Mediation for Observation Development Points | Employment & Workplace | 10 October 2024
Mock Mediation for Observation Development Points | Commercial | 27 February 2025
CEDR-Accredited Mediator Skills Training | London | 05 – 11 March 2025
CEDR-Accredited Mediator Skills Training | London | 22 – 28 January 2025
CEDR-Accredited Mediator Skills Training | Paris | 22 – 24 Oct, & 26 – 28 Nov 2024
CEDR-Accredited Mediator Skills Training | Dublin | 11 – 16 November 2024
CEDR-Accredited Mediator Skills Training | Dublin | 10 – 15 February 2025
CEDR-Accredited Mediator Skills Training | London | 04 – 10 December 2024
Employment & Workplace Mediator Skills Training | London | 16 – 18 October 2024