Module 1

7th – 9th February 2024

This face-to-face course provides participants with the skills to mediate workplace and employment-related disputes under the guidance of the most experienced mediation trainers in the world.

You will be able to:

• Settle employment and workplace disputes effectively – in days rather than months, saving vital management time.
• Add value to employment and workplace disputes by finding workable solutions to problems.
• Manage the mediation process and facilitate advanced negotiation.
• Advise others on the features and uses of other effective dispute resolution techniques.

The course can be taken solely as Module 1 which includes:

• 3 days of teaching and practice,
• 1 day of coaching

Or as an optional Module 2, which includes:

• 1 coaching day
• 2 assessment days

Pre-course

Before you start the course, prepare by reading the CEDR handbook and completing the pre-course activities on the CEDR Virtual Campus.

Module 1

Teaching & Practice Days – Focus on developing knowledge of mediation theory and process as well as practising the key skills for an employment and workplace mediator.

Who should attend

• Those responsible for resolving disputes
• HR Professionals (ER, L&D, HRBPs, Managers and Directors)
• In-House Lawyers
• Line Managers / Directors
• Complaints handlers and customer services representatives
• Trade Union / Work Council Representatives
• Professional Body Representatives
• Commissioners of ‘neutral’ workplace or employment investigations and other processes (e.g. reviews, independent investigations, Chairing appeals, etc.)

Our training programme is highly interactive and practitioner-oriented, participants are asked to role play and to partake in a variety of exercises to ensure the most effective knowledge transfer. Accordingly, a good or better command of business English (a minimum of B2 as outlined by the Common European Framework of Reference for languages) is essential.