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Consumer Disputes
- - - Consumer Disputes
      
      Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and surveying (RICS).
  - - Submit a ComplaintDo you have an unresolved dispute with a company and wish to submit a complaint?
    - Read our FAQsFrequently asked questions about alternative dispute resolution.
  - - ResourcesFree alternative dispute resolution process guides and policy documents.
  - - Are you a business?
      
      We provide fast, and cost effective solutions for business-to-consumer
      disputes for businesses, central and local government, and trade bodies
      who have registered for our services.
      
      Find out more
- - - View Consumer Disputes
  - - Get in touch
Mediation
- - - Mediation
      
      CEDR specialises in the resolution of disputes and deadlocked negotiations
      across different sectors including employment and workplace, banking and finance, construction and engineering and clinical negligence.
  - - CEDR Knowledge Base
      
      CEDR’s Knowledge Base will provide you with resources and answers to your questions.
      
      Visit Knowledge Base
- - - View Mediation
  - - Book a Mediation
    - +44 (0)20 7536 6060
Commercial ADR
- - - Commercial ADR
      
      CEDR offers a wide range of other alternative dispute resolution processes.
  - - AdjudicationAdjudication services for disputes that require a binding written decision from a qualified neutral.
    - ArbitrationArbitration service where an independent third party from CEDR’s panel is appointed to decide the outcome of a dispute.
  - - Early Neutral Evaluation (ENE)CEDR provides a preliminary assessment that can help parties avoid litigation.
    - Expert Determination (ED)CEDR provides an independent expert to make a binding decision on technical issues within a dispute.
- - - View Commercial ADR
  - - Make an enquiry
Training & Consulting
- - - Training & Consulting
      
      CEDR is a leading provider of conflict, negotiation and mediation training. All are led by expert practitioners and can be tailored to sectors and individual clients.
  - - ConflictPractical advice, tested solutions and effective training on how to lower the cost of conflict in your organisation.
    - International Accreditation ProgrammeAdvanced mediator skills training to enhance your international practice and to achieve CEDR-Accredited status.
  - - Training Calendar & Events
      
      Book your mediator skills training, masterclasses and continued
      professional development sessions.
      
      Book now
- - - View Training & Consulting
  - - Make an enquiry
    - Register your interest in CEDR's Mediator Skills Training
Foundation
- - - CEDR Foundation
      
      At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation dedicated to providing alternative dispute resolution projects, research and social awareness benefits for the world.
  - - Current ProjectsDiscover our innovative projects and research into alternative dispute resolution.
    - CEDR Mediation AuditThe industry-leading audit of the civil and commercial mediation market in the UK.
  - - Previous Projects & ResearchExplore the several research and projects CEDR has conducted over the .years
    - CEDR Model DocumentsFree to use ADR model documents, procedures and clauses for contracts.
  - - Featured projects
      National Student Negotiation Competition
      
      Read more
      
      Future Leaders
      
      Read more
- - - View Foundation
  - - Make an enquiry
    - About the Foundation