Commercial Dispute Resolution Schemes Built for Ease and Confidence

Trusted by individuals, top law firms and FTSE companies CEDR handles thousands of cases each year. Our team can assist you with setting up a Scheme, contact us now.

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Trusted to Deliver Dispute Resolution Schemes Across Sectors

CEDR operates some of the UK’s largest and most sensitive dispute resolution schemes, trusted by regulators, industry bodies and FTSE organisations. From healthcare and utilities to finance and transport, our schemes are built for high-volume, regulated and reputationally sensitive environments.

Why organisations choose CEDR

Unmatched independence - ensuring impartiality and user confidence
Operational excellence - high-volume case handling with robust reporting
Legal and regulatory credibility – trusted by government and compliance teams
Bespoke frameworks - tailored processes to fit your legal obligations or sector needs
Panel management - CEDR recruits, trains, and manages neutral experts

Sectors we support include:

Utilities, Energy and Transport - Ofgem-recognised schemes and passenger-operator frameworks.
Finance, Insurance and Consumer Goods - Resolution services for claims, service complaints and supply chain disputes.
Healthcare and Professional Services - Mediation and resolution schemes supporting hospitals, insurers and membership bodies.

Trusted by global brands and industry regulators

Want to Create a Scheme for Your Organisation or Sector?

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Many organisations come to CEDR to develop a statutory, voluntary, or bespoke dispute resolution scheme that meets legal obligations, improves customer experience, or resolves recurring disputes at scale.

If you are exploring a new scheme or reviewing an existing framework, our team can help you:

Understand the scheme models available
Develop rules, processes and user journeys
Recruit, train and manage independent experts
Build case-handling and reporting infrastructure
Deliver high-volume, compliant, and transparent resolution services

This is where the sections on statutory schemes, voluntary schemes, bespoke frameworks, and commercial scheme models continue naturally.

Designed for Regulators, Industry Bodies, and High-Volume Business Cases

CEDR’s dispute resolution schemes are trusted by organisations that need reliable, repeatable processes to resolve thousands of disputes, efficiently, fairly, and in line with legal and regulatory requirements.

We work with:

Regulators managing statutory complaint or redress processes
Industry and membership bodies needing consumer or member dispute schemes
Financial services, utilities, telecoms, and construction firms managing contractual or compliance-related disputes
Large businesses looking to reduce the cost and burden of internal dispute management
Healthcare and professional services requiring sensitive, independent resolution

What to Expect from Our Scheme Delivery Process

We work as an extension of your team, from setup through to long-term support.

Our process includes:

Understanding Your Needs:

We work with key stakeholders to understand the wider commercial and legal needs, ensuring any solution is fully aligned with the business strategy.

Scheme Design:

We collaborate with your legal and compliance teams to tailor the scheme’s rules, frameworks, and user journey.

Panel Setup:

CEDR recruits and trains an independent panel of adjudicators, arbitrators, or mediators matched to your sector, or draws on our existing panel of quality-assured experts

Case Management Infrastructure:

We provide secure systems to manage submissions, evidence, communication, and deadlines.

User Experience:

Our team ensures a clear, user-friendly process for complainants, businesses, and stakeholders.

Reporting and Compliance:

Ongoing monitoring and custom reporting dashboards give you full visibility on case performance and SLA adherence, in addition to insights on how to improve business service

Meet the Experts Behind Our Schemes

Every CEDR scheme is supported by experienced mediators, adjudicators, and case managers who combine technical expertise with operational excellence.

Our panel is carefully recruited, trained, and monitored to ensure neutrality, sector knowledge, and the highest professional standards.

Meet Our Mediators

Still Have Questions About Our Schemes?

We’ve answered some common queries below, but if your organisation has unique requirements or a regulated obligation to meet, our team can help you find the right solution.

Are your schemes compliant with UK and EU dispute resolution standards?

Yes. CEDR is an approved ADR provider under UK and EU legislation and designs schemes to meet regulator and statutory requirements.

How much does a scheme cost to set up?

Costs vary depending on the scheme size, sector, and resolution model. We’ll work with you to scope your needs and recommend a commercially viable model.

Can schemes be tailored to specific industries or regulations?

Absolutely. Many of our schemes are built in partnership with regulators or trade bodies and are fully customised to the legal and operational needs of the sector.

Who uses CEDR schemes?

We work with organisations in energy, telecoms, finance, retail, transport, and beyond, including Ofgem, Rail Ombudsman, and major utility providers.

Mediation Works - Even for Complex or High-Stakes Commercial Disputes

The power of mediation isn’t just in reaching agreement, it’s in helping people feel heard, regain control, and resolve even the most difficult disputes.

These real examples show how our commercial mediation services have helped individuals and organisations avoid litigation, reputational damage, and leadership breakdown.