Caroline Sheridan
Mediator
Short Introduction
Bringing positivity and focus to bring hope where there is often none. Empowering parties through an innate personal drive, strong rapport and coaching style to take control. Facing up to life’s challenges can be hard. It often takes courage and so for me it is a real privilege to be able to naturally create a psychologically safe environment for people to feel truly heard. It is transformational and it’s what drives me.
Testimonials
About Work
Caroline particularly focuses on the workplace and employment arena where she deals with highly sensitive and complex cases involving multi-party/multi-cultural stakeholders, and she has a broad commercial and civil practice too which further adds to her credibility. As a highly skilled executive coach with a deep belief that ‘everything is possible’, Caroline brings hope where parties have often had none.
Caroline frequently mediates highly emotional and contentious cases concerning allegations of breach of contract, race/sex discrimination, bullying and victimisation, professional negligence, management and union relations, relationship breakdown, partnership disagreements and multi-party complex disputes with regulatory/international implications.
Her sector experience includes partnerships; finance, insurance and banking; cross-border; family businesses; public sector/healthcare; media and hospitality; the voluntary sector; education; trade unions; and private industry. She has been influential more broadly in creating awareness of the importance of mediation globally.
In 2025 she has lectured to the Mediation Institute in Mumbai at its specific invitation. Former Board Director for the Civil Mediation Council (CMC), she now sits on its Mediation Standards Board where she remains instrumental in commissioning content to ensure mediators are trained in mental health/neurodiversity as part of their registration application. Caroline is a regular speaker at mediation-related conferences for a variety of organisations including CEDR, the CMC and Acas, and provides mediation-related training to clients and their advisers.
Expertise
- Employment & Workplace
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
Languages
- English
- French
Awards
Other Awards
Executive Coach of the Year (Executive Global)
Mediator of the Year (H R publication)
Lloyd’s Market L&D Supplier of the year (three years running)
UK Parliamentary Review
CEDR-Accredited 2005
Professional Certificate in Supervision (Henley Business School)
Coaching Certificate (Henley Business School)
MA in Human Resource Management
Diploma in Counselling, Psychotherapy and Hypnotherapy
Postgraduate Diploma in Personnel Management
Mediator of the Year (H R publication)
Lloyd’s Market L&D Supplier of the year (three years running)
UK Parliamentary Review
CEDR-Accredited 2005
Professional Certificate in Supervision (Henley Business School)
Coaching Certificate (Henley Business School)
MA in Human Resource Management
Diploma in Counselling, Psychotherapy and Hypnotherapy
Postgraduate Diploma in Personnel Management
Memberships
- Fellow Chartered Institute of Personnel and Development (FCIPD)
- Fellow Civil Mediation Council (FCMC)
- CMC Mediation Standards Board (NED equivalent)
- Company of HR Professionals (Court Assistant)
- Company of Entrepreneurs (Livery)
- Civil Mediation Council Workplace and Employment group
- Association for Coaching
- Freeman of the City of London
Publications
UK mediation journal https://issuu.com/erencan-iconicmediasolutions.c/docs/ukmj_-_issue_15 (page 13 - 14)
https://issuu.com/erencan-iconicmediasolutions.c/docs/file_digimag_-_issue_14_-ukmj_and_show_guide (page 5 -6)
https://e.issuu.com/embed.html?d=final_-ukmj_and_show_guide_merged&hideIssuuLogo=true&u=erencan-iconicmediasolutions.c (page 4)