Shona Crallan
Mediator
Short Introduction
Shona Crallan is a commercial, workplace, clinical negligence and public sector mediator with a background in corporate litigation, human rights law and dispute resolution. A dual-qualified lawyer in England & Wales and New York, she specialises in commercial contracts, employment disputes, clinical negligence claims, public sector conflicts, partnership disputes, property matters and human rights-related disputes.
As a member of the CEDR NHS Resolution Clinical Mediation Scheme and mediator for organisations including the University of Edinburgh and Optima Health, Shona regularly helps businesses, healthcare providers, public bodies and individuals resolve complex disputes. She is recognised for her ability to manage sensitive matters involving power imbalances, multiple stakeholders and highly emotional issues while helping parties achieve practical and sustainable outcomes.
Testimonials
About Work
Shona Crallan mediates a broad range of commercial, workplace, healthcare and public sector disputes. She regularly assists businesses, healthcare organisations, public authorities, charities, educational institutions and private individuals in resolving conflicts involving commercial contracts, workplace relationships, clinical negligence claims, partnership disputes, property matters and human rights issues.
Before becoming a full-time mediator, Shona built a successful legal career at Freshfields before specialising in human rights law with organisations including Amnesty International, INQUEST and the Howard League for Penal Reform. Her background spans corporate litigation, intellectual property, public law and complex human rights cases, providing valuable insight into both commercial and people-focused disputes.
Her mediation experience includes shareholder and partnership disputes, executive and board-level conflicts, SEND matters, clinical negligence claims, discrimination and equality disputes, NHS and healthcare conflicts, aviation matters, landlord and tenant disputes, trusts and probate claims, property disputes and complex multi-party public sector cases. She is particularly experienced in disputes involving vulnerable individuals, power imbalances and multiple stakeholders.
Clients value Shona's calm, approachable and highly effective style. She combines strong analytical skills with empathy, creativity and careful preparation, helping parties communicate constructively, explore realistic options and achieve durable agreements, even in the most challenging circumstances.
Expertise
- Employment & Workplace
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
Languages
- English
Awards
2003: LLB.Hons. Glasgow University
2005: LLM. Columbia Law School, NYC
2005: Attorney for New York and US Multi-State Bar
2010: Solicitor for England & Wales
2017: CEDR-Accredited Civil and Commercial Mediator
2018: Community Mediation Training
2020: Accredited SEND Mediator
2021: CEDR Workplace Conversion
Memberships
Civil Mediation Council (https://civilmediation.org/mediator-search/?region_search=&expertise=&mediator_provider=shona+crallan)
Scottish Mediation (https://www.scottishmediation.org.uk/mediator/shona-mackinnon-crallan/)
AMCHAM-Brazil (https://liga.amcham.com.br/cam-lista-de-arbitros-mediadores-db/?_gl=1*9ie985*_gcl_au*MjUzMzM0ODQ4LjE3NTU3MDA2ODk.)
College of Mediators (https://collegeofmediators.co.uk/)
Publications
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Contributing Editor (Inquests) Mediating Clinical Claims by Tony Allen, 2018
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Research credit in Ten Types of Human by Dexter Dias QC, 2018
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Contributed to Inquests: a practitioner’s guide by Leslie Thomas QC, Adam Straw, Daniel Machover and Danny Friedman QC, 2014
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Contributed to Where’s Kilbrandon Now?, Report and recommendations from the inquiry into the Scottish youth justice system, 2004.
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Contributed to the Dame Angiolini Report of the Independent Review of Deaths and Serious Incidents in Police Custody, 2017