CEDR Payment and Cancellation Terms

1. Events

1.1 Confirmed Bookings

1.1.1 Full payment is required in order to book a place at any event. Payments can be made by credit card or bank transfer. This is with the exception of MyCEDR events, which are free of charge for MyCEDR members.*

1.1.2 For chargeable events, upon receipt of full payment, CEDR will issue a formal confirmation that a confirmed booking has been made and you have a secure place.

1.1.2.1 MyCEDR members who book on to a free MyCEDR event will receive a zero-rated confirmation of their booking to confirm their place.

1.2 Cancellation Terms

1.2.1 In the unlikely circumstance of cancellation of an event by CEDR, or alteration by CEDR of the timing, date or location of an event, in such a way as precludes attendance, a full refund will be offered but any further liability disclaimed.

1.2.2 In the case of a Force Majeure- that is, any circumstance beyond the control of CEDR, any event may be relocated, reorganised or cancelled. What would be considered to be a force majeure includes, but is not limited to the following circumstances. Acts of God, fire, explosion, adverse weather conditions, flood, earthquake, failure of energy sources or transport network, terrorism, riot, civil commotion, war, disease or epidemic, hostilities, strikes, work stoppages, slow-downs, or other industrial disputes, accidents, riots or civil-disturbances, acts of government, lack of power, non-performance or delays by suppliers or material shortages.

1.3 Alteration of the event fee

1.3.1 CEDR reserves the right to alter the event fee at any time before or after payment is made

1.4 Consumer protection

1.4.1 Individuals who wish to make bookings for purposes which are wholly or mainly outside their trade, business, craft or profession, rather than in their business capacity, are entitled to additional protection under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, they have the right to cancel any booking within 14 days of the event.

1.4.2 If you believe that you may fall into the category of a consumer for these purposes, please advise CEDR at the time of your booking so that we can provide you with the appropriate information about your consumer rights.

2. Training Courses

2.1 Confirmed bookings

2.1.1 Full payment is required in order to secure a place on any course. Payments can be made by credit card, cheque or bank transfer.

2.1.2 Upon receipt of full payment, CEDR will issue formal confirmation that a confirmed booking has been made and you have a secure place on the course.

2.2 Provisional bookings

2.2.1 Alternatively, if you wish to make a provisional booking on a course which is more than 30 days in the future, you may do so by paying a deposit of £1,000+VAT. Upon receipt of this amount, CEDR will add your name to our “waiting list” and will grant you access to the online portal so that you may start your pre-course preparatory reading. However, your place on the course will not be confirmed until full payment of the course fee has been made and copies of course materials will not be sent until full payment has been made.

2.2.2 A provisional booking will secure your place in the queue ahead of those who make provisional bookings after you. However, any confirmed booking will take priority over a provisional booking. Should the situation arise where the number of confirmed bookings on the course means that a participant with a provisional booking is at risk of not being able to attend the course, CEDR may, at the discretion of the course manager, offer you a period of no more than 5 working days to upgrade your booking by paying the remaining balance due.

2.2.3 In the event that you wish to either cancel or amend a provisional booking, the cancellation and transfer terms set out below will apply.

2.3 Cancellation / transfer terms

2.3.1 Participants are urged to give priority to CEDR training days and not to cancel or transfer dates. The course involves a significant amount of group activity and the number and composition of these groups, the provision of course materials and the opportunity for other participants to obtain maximum benefit from a variety of situations is seriously affected by cancellations and transfers, particularly when they are at short notice.

2.3.2 All cancellations to bookings of courses must be submitted in writing. Cancellation charges will apply as follows:

2.3.3 If a booking is cancelled more than 90 days prior to the course commencing, there will be a charge of £250+VAT to cover CEDR’s administration costs.

2.3.3.1 If a booking is cancelled between 89 and 60 days prior to the course commencing, 25% of the course fee + VAT will be due and payable

2.3.3.2 If a booking is cancelled between 59 and 30 days prior to the course commencing, 50% of the course fee + VAT will be payable

2.3.3.3 If a booking is cancelled less than 30 days prior to the course commencing, 100% of the course fee + VAT will be due and payable.

2.3.4 Any of the above charges may be waived by CEDR at its discretion and, in particular, a full or partial refund, less an administration charge of £250, may be given where CEDR has been able to secure a replacement participant for the course.

2.3.5 In the unlikely event of cancellation of a course by CEDR, or alteration by CEDR of the timing, date or location of a course, in such a way as precludes attendance, a full refund will be offered but any further liability disclaimed.

2.4 Alteration of the course fee

2.4.1 CEDR reserves the right to alter the course fee at any time before any payment is made

2.5 Consumer protection

2.5.1 Individuals who wish to make bookings for purposes which are wholly or mainly outside their trade, business, craft or profession, rather than in their business capacity, are entitled to additional protection under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, they have the right to cancel any booking within 14 days without having to give any reason.

2.5.2 If you believe that you may fall into the category of a consumer for these purposes, please advise CEDR at the time of your booking so that we can provide you with the appropriate information about your consumer rights.

3. CEDR Virtual Campus

3.1 Subscription

3.1.1 Subscriptions to CEDR VC can be purchased either as an Individual licence or as a multiple licence bundle. Payment for licences can be made either via credit/debit card or by Invoice. If the Invoice payment method has been selected your purchase will be classed as 'pending' and will only be authorised as 'complete' once full payment has been received by CEDR.

3.1.2 Should a purchase be made using the Invoicing option and subsequently not paid in full within 30 days CEDR reserves the right to cancel the purchase and any associated access to training programmes.

3.1.3 Licence bundles or 2 or more Individual licences will be allocated to a single user for the specified period of time chosen at the point of purchase. Under no circumstances should any Virtual Campus access credentials be shared with any other party. CEDR reserves the right to cancel any licence subscription should It believe that any licence credentials have been copied or shared with others.

3.1.4 Subscriptions to Virtual Campus are purchased for a specified period, (3 months or 12 months) should any Incremental payment not be received by CEDR on the due date, CEDR reserves the right to cancel access within 7 days.

3.2 Cancellation

3.2.1 All cancellations should be made giving a minimum of 30 days’ notice.

3.2.2 Should a cancellation request be made with the required notice, any remaining pre purchased subscription time will be honoured with full access until the end of this period.

3.2.3 All cancellations should be given in writing.

3.3 Technical access and security

3.1.1 CEDR can not accept any liability for technical accessibility Issues caused by any organisation’s Internal firewalls, IT protection or security processes.

3.1.1 CEDR uses third party secure platforms to provide our access to our training programmes. Every effort has been made to ensure the robust nature of these platforms and the protection of all client Information however CEDR can not be held liable for any breach of Information.

Payment Instruction

Make your payment directly into our relevant bank account (see details below) according to your currency. Please use your invoice number as the payment reference.

Bank Name: Barclays Bank PLC

CEDR UK VAT registration number: GB 974 9634 60

For GBP payments:
Account name: CEDR Services Limited
Account number: 10053864
Sort Code: 20-41-41
IBAN: GB83 BUKB 2041 4110 0538 64
Swift: BUKBGB22

For Euro payments:
Account name: CEDR Services Limited
Account number: 67731299
Sort Code: 20-41-41
IBAN: GB09 BUKB 2041 4167 7312 99
Swift: BUKBGB22

For US Dollar payments
Account name: CEDR Services Limited
Account number: 67347766
Sort Code: 20-37-83
IBAN: GB30 BUKB 2037 8367 3477 66
Swift: BUKBGB22

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