Mediation Insights | 34 mins

Making Emotional Connections – Building Rapport and Relationships Virtually


Eileen Carroll QC (Hon), Principal Mediator & Co-Founder, CEDR

Ben Thomson, CEDR Content Strategist


Ben Thomson, Content Strategist, CEDR

Eileen Carroll QC (Hon), Principal Mediator at CEDR shares her experience of the importance of building rapport and making emotional connections within the context of dispute resolution and mediation in particular.

With the increased use of online mediation she discusses the challenges and ways to achieve this in a virtual environment and how this new forum will be used in the future.

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