POSTRS is operated by CEDR Services Limited.

The Centre for Effective Dispute Resolution (CEDR), is committed to the protection of your privacy. We use the information we collect about you purely to process your application for adjudication under the POSTRS Rules.

What information do we collect? How do we use it?

When you apply for adjudication, we need to know your name, address, e-mail address and details of the matters in dispute. We also ask for your telephone number to enable us to contact you if there are any problems. The information collected is used only to allow us to process your application. The information WILL NOT be used to send you any marketing material for other CEDR services.

How is customer information protected?

When you apply for adjudication, secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of the information that you have given us, to prevent unauthorised access.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. CEDR may use cookies to generate statistics on the usage of our web site. Our cookies do not contain any personally identifying information. Most internet browsers automatically accept cookies. However, if you wish, it is usually possible to change your browser to reject cookies. This would not affect your use of our site.

Will IDRS Ltd disclose the information it collects to outside parties?

CEDR does not sell, trade or rent your personal information to others. The only people with access to your information will be POSTRS staff, the postal operator you are in dispute with and the adjudicator. CEDR may produce aggregate statistics about applications under POSTRS for public consumption but these statistics will include no personally identifying information.

Further Questions?

If you have any additional queries regarding our privacy policy please email them to

Your consent

By using our Web site, you consent to the collection and use of this information by CEDR. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please note that the information you enter may be transferred outside of the European Economic Area for the purposes of resolving the dispute between yourself and the company and you consent to this transfer by using this website.

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“I would also like to thank you for all your help and attention. Your decision was both fair and true.”