This modular training is led by some of the most experienced mediation trainers in the world. It gives you the skills to effectively mediate all kinds or workplace and employment-related disputes.

You will be able to:

  • Settle employment and workplace disputes effectively – in days rather than months, saving vital management time.
  • Add value to employment and workplace disputes by finding workable solutions to problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

What's Included

CEDR Employment and Workplace Mediator Skills Training covers all you need to mediate all kinds of workplace and employment-related disputes. It includes theory, development of key skills, typical case mediation and practical assessment, It’s a 3-day modular course, with the option of a further 3-day module leading to CEDR accreditation.

  • Anyone responsible for resolving disputes
  • HR professionals (ER, L&D, HRBPs, managers and directors)
  • In-house lawyers
  • Line managers and directors
  • Complaints handlers and customer service representatives
  • Trade union and work council representatives
  • Professional body representatives
  • Commissioners of 'neutral' workplace or employment investigations and other processes (e.g. reviews, independent investigations, chairing appeals etc.)

  • Internationally-recognised accreditation: CEDR mediator accreditation is seen as the gold standard. There are currently around 7,000 CEDR-accredited mediators in 25 countries.
  • Practical approach reflecting latest thinking: All our trainers are active mediators. As CEDR mediators work with some 700 cases per year, the organisation is uniquely placed to pick up key issues and changing approaches and translate these into our training.
  • Uniquely experienced experts: As the most experienced body of mediation trainers in the world, CEDR trainers are experts in adult learning, ensuring an interactive and engaging course throughout.
  • Extensive coaching and feedback: Course evaluations over the last 20 years consistently rate the level of group coaching and 1-to-1 feedback given to participants as one of the most valuable aspects of our courses.
  • A head start: Even before the course begins, participants can access all learning materials, the Mediation Handbook and our online mediation simulator.
  • More teaching: CEDR courses provide the highest amount of direct teaching hours in the market.
  • Ongoing support and observations: In the year following their accreditation, mediators are invited to attend four 2-hour professional development seminars to learn advanced techniques in mediation.
  • Mediation observation: To increase exposure to real-life disputes, course graduates who sign up to CEDR's Mediator network, The CEDR Exchange, are eligible to observe a mediation with one of CEDR's panel mediators.
  • Proven success: Professionals across countless sectors have benefited from CEDR training.
The CEDR Workplace and Employment Mediator Skills course is a must for human resource management professionals. It has been some of the most high quality professional development I have undertaken in my 20+ years as an HR professional. The content is exceptional, and it provides practical skills for HR professionals to apply in their workplaces. Carolyn Moore , Global HR Lead, Arcadis
The best part of the course was the role play opportunity - this was invaluable. I liked the way that we all got to experience a mediation process from different angles. Both trainers made it safe enough to learn and practice - in fact they absolutely encouraged it! Karina Christiansen
This was singularly the best course I have ever attended. I came away feeling energised and capable of implementing what was covered, and it made me look at my work on workplace harassment in a new way. Gillian McLaughlin , European Union Organisation

Certificate in Employment and Workplace Mediation Skills Training (Module 1)

Pre-course.

Mediation Handbook and Simulator 

Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR's unique online Mediation Simulator.

Days 1 & 2.

Teaching & Practice Days

Focus on developing knowledge of mediation theory and process, as well as practising the key skills for an employment and workplace mediator.

Day 3.

Coaching & Practice Day

We mediate a case throughout the day in groups. Each participant receives extensive coaching, plus private 1-2-1 feedback. 

Optional CEDR Mediator Skills Training Mediation Accreditation (Module 2)

Day 1.

Coaching & Practice Day

We again mediate a case throughout the day in groups. Each participant receives extensive coaching, plus private 1-2-1 feedback. 

Day 2.

1st Assessment Day

Practical assessment, with every participant mediating once and with more 1-2-1 feedback. Cases focus on the earlier phases of mediation.

Day 3.

2nd Assessment Day

Practical assessment, with every participant again mediating once and further 1-2-1 feedback. We look at three cases, focusing on the middle and later phases of mediation.