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12 February 2020

This course provides participants with the skills to mediate all kinds of workplace and employment-related disputes under the guidance from the most experienced mediation trainers in the world.

You will be able to:

  • Settle employment and workplace disputes effectively – in days rather than months, saving vital management time.
  • Add value to employment and workplace disputes by finding workable solutions to problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

Pre-course

Mediation Handbook and Simulator

Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR’s unique online Mediation Simulator.

Days 1 & 2

Teaching & Practice Day

Focus on developing knowledge of mediation theory and process as well as practising the key skills for an employment and workplace mediator.

Day 3

Coaching & Practice Day

One case is mediated throughout the day in groups. Extensive coaching is given to each participant followed by private 1-2-1 feedback.

CEDR Accreditation (optional)

Day 1

Coaching & Practice Day

One case is mediated throughout the day in groups. Extensive coaching is given to each participant followed by private 1-2-1 feedback.

Day 2

1st Assessment Day.

Practical Assessment. Every participant mediates once. Cases focus on the earlier phases of mediation. 1-2-1 feedback continues.

Day 3

2nd Assessment Day.

Practical Assessment. Every participant mediates once. Three cases focus on the middle and later phases of mediation. 1-2-1 feedback continues.

Who should attend

  • Those responsible for resolving disputes
  • HR Professionals (ER, L&D, HRBPs, Managers and Directors)
  • In-House Lawyers
  • Line Managers / Directors
  • Complaints handlers and customer services representatives
  • Trade Union / Work Council Representatives
  • Professional Body Representatives
  • Commissioners of ‘neutral’ workplace or employment investigations and other processes (e.g. reviews, independent investigations, Chairing appeals, etc.)

Our training programme is highly interactive and practitioner-oriented, participants are asked to role play and to partake in a variety of exercises to ensure the most effective knowledge transfer. Accordingly, a good or better command of business English (a minimum of B2 as outlined by the Common European Framework of Reference for languages) is essential.

Details

Start:
February 12 @ 8:00 am
End:
February 14 @ 5:00 pm
Cost:
GBP 1350
Event Category:

Venue

CEDR Offices
CEDR, 70 Fleet Street
London, EC4Y 1EU United Kingdom
Phone:
020 7536 6000

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