Director of Training and Consultancy, Senior Consultant & Mediator
“Susanne’s professional skills are head and shoulders above other practitioners. I was impressed by her astute communications skills and her levels of cross-cultural awareness. I would recommend Susanne to those seeking an extraordinary professional who will deliver something powerful and resolve complex issues whilst respecting relationships.”
English, French, German, Spanish
Susanne Schuler is a qualified lawyer and an accredited mediator in the U.K., Germany and Switzerland. She has been working in the dispute resolution field since the mid 1990’s and has facilitated more than 100 mediation processes and conflict management cases to a constructive resolution. Her clients mainly originate from the corporate world but community and divorce mediation also form part of Susanne’s dispute resolution work before joining CEDR.
Susanne Schuler joined CEDR (Centre for Effective Dispute Resolution) in 2013. As part of her role, she contributes a combination of strategic input, leadership and delivery across the entire range of CEDR training and consultancy services, with a primary focus on CEDR’s conflict consultancy programmes.
Susanne is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as Tesco, KPMG, SAP, BASF, Unilever, Roche, Novartis, Syngenta, IKEA, P&G, and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank.
Susanne has trained and coached over 1,500 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world.
She has written papers on effective conflict resolution and negotiation in French, German and English. Her latest publications are the first chapter in How to Master Negotiation (Bloomsbury) and her book Intercultural Mediation at Work (bookboon).
Born in Namibia, Susanne has lived, studied and worked in Germany, Switzerland, Spain, France, Belgium, the Americas and the UK.