Susanne Schuler

Client Feedback

“Susanne’s professional skills are head and shoulders above other practitioners. I was impressed by her astute communications skills and her levels of cross-cultural awareness. I would recommend Susanne to those seeking an extraordinary professional who will deliver something powerful and resolve complex issues whilst respecting relationships.” – Client Feedback

Languages

English, French, German, Spanish

Overview

Susanne Schuler is an accredited mediator in the U.K., Germany, and Switzerland, with over 25 years of experience in dispute resolution. She has successfully facilitated more than 150 mediations, primarily for corporate clients, while also specialising in Business & Human Rights, community, and family business mediation. Susanne is dedicated to transforming conflict into trust, fostering purpose-driven relationships, and promoting peace-centered equity across diverse regions, from Mongolia to the USA and Finland to Rwanda.

Professional Background

As Director of Training & Consultancy at CEDR and a member of the leadership team, Susanne provides strategic direction and oversees the delivery of CEDR’s training and consultancy services. She is a seasoned business and intercultural facilitator, mediator, and coach, having trained and coached over 4,000 delegates across more than 30 countries.

Fluent in five languages, Susanne has worked with prominent international organisations, including SAP, Unilever, Roche, Sanofi, Novartis, Coca-Cola, IKEA, the BBC, the UN, the ESM, EIB, and the European Bank for Reconstruction and Development. Her expertise spans difficult conversations, negotiation techniques, influencing skills, stakeholder engagement, mediation, conflict management, and diversity and inclusion.

Before joining CEDR, Susanne led the Business Seminar Unit of a global training company in Switzerland, managed a global project team for the world’s largest localisation and translation services provider, and served as a senior consultant in London, where she launched an HR-Value Chain consultancy program. She is a published author on Conflict Management and Negotiation and a frequent speaker at international conferences.

Expertise