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Isabel Phillips is an experienced trainer, mediator and coach. She works closely with clients from across the public, private, IGO and NGO sectors to design, develop and deliver a range of conflict management solutions including needs analysis, systems design, training and coaching. She is a member of the Mediator Skills Faculty and has delivered mediation, negotiation and conflict management training around the globe.
In the last couple of years Isabel has worked with several of the most significant international governmental organisations in both the development and banking and democratisation sectors. These projects have included auditing conflict within the organisation and developing the capacity and skills of staff to deal with internal and external conflict situations effectively.
Mediating regularly her experience covers a range of areas including construction, professional negligence, tenancy, consumer disputes and workplace mediation (particularly within third sector organisations). Isabel joined CEDR in 2003 with a background in intervention in international conflict and mediation. She worked in Bosnia for "Forum ZFD" (a German NGO) as project manager for their civilian conflict resolution project in Bosnia-Herzegovina from 2000 - 2002. This involved facilitation, mediation and training work with local non-governmental organisations.
She is a fluent German speaker and holds the German vocational qualification in civilian conflict resolution. She has a BA (Hons) First class in History, an MA (with distinction) in International Relations and a Post-Graduate Diploma (with distinction) in Research Methods. She is currently a PhD candidate at the University of Bradford.