We want to ensure that our clients receive the best service for the resolution of their disputes. Therefore, we work hard to ensure that mediators appointed to a CEDR Panel are of the highest quality, complying with the following Quality Assurance Process:
CEDR Mediator Quality Assurance Process
It is crucial our Mediators are representative of the parties they provide mediations to, and that our clients can select from a diverse Panel. We are committed to continuing to develop diversity within our Panel, with a goal to have our Panel representative of the general population in terms of age, gender and ethnicity by 2022.
In order to achieve the above in the fairest possible manner, and to give an equal opportunity to all aspiring mediators, we have a clear selection process, aimed at providing maximum transparency.
Broadly the process is as follows:
Step 1: Yearly review of Panel needs and mediators performance based on clear criteria including:
Mediators who do not meet criteria will be removed and consideration of new mediators considered as set out below:
Step 2: For prospective mediators to be considered, they must:
Reports are compiled by the CEDR Mediator Development Manager and submitted to the CEDR Director of Commercial Disputes and Managing Director for consideration.
Step 3: The selection of new panel members is determined by the Director and Managing Director based on the following criteria:
Step 4: Accepted Mediators go through an onboarding process which includes a mentored first mediation. (Feedback is given to unsuccessful candidates).
CEDR as an organisation is more than just a mediation service. Our Vision is Better Conflict Better Outcomes Better World and one of our values is transformation. To achieve this, we need to continue to develop new mediator talent for the benefit of our clients. CEDR has a Mediator Development Programme which looks to identify emerging mediator talent and support them through a process of observerships, early experience and mentoring before considering them for the CEDR Panel.
More information on the CEDR Mediator Development Programme can be found here.