Aedis Independent Alternative Dispute Resolution Service (AIADRS)

Aedis Independent Alternative Dispute Resolution Service (AIADRS)

We provide independent adjudication for disputes relating to the AWL HomeProof Consumer Code for Residential Warranties.




Up to 90 days

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New build

What we can do

This scheme uses adjudication. Adjudication is a process by which an adjudicator, who is legally qualified or with a specialism relevant to the dispute, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.

If you want to know more about how we can help you with your complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your concerns directly with the Home Builder/ Developer directly.
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Get in touch with CEDR

If your complaint is not resolved to your satisfaction by the home builder/ developer, you may wish to contact the Code Administrator. They will then confirm whether or not your home is covered by the Code and may confirm if the area of complaint is within scope of the Code. They may also check to see if you have followed the Code’s complaints process ahead of you making an application to CEDR.
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Accept or reject the final decision

Once you have done some initial checks with the Code Administrator, you can make an application to CEDR for independent adjudication. CEDR will assess the dispute and an independent adjudicator will issue a final decision. You are free to either accept or reject this final decision as it appears. If you accept the decision, the home builder/developer will need to comply within a specified timeframe.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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