Ark Insurance Group

The Ark New Home Buyers Consumer Code

We provide independent adjudication for disputes relating to the Ark New Home Buyers Consumer Code, for Ark Insurance Group Limited.




Up to 90 days

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New build

What we can do

This Service uses Adjudication. Adjudication is a process by which an adjudicator, who is legally qualified or with a specialism relevant to the dispute, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.

  • If you want to know more about how we can help you with your AIG complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your concerns directly with the developer.
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Get in touch with CEDR

If your complaint is not resolved to your satisfaction by the developer you may submit an application to CEDR for adjudication.
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Accept or reject the final decision

CEDR will adjudicate the dispute and an adjudicator will issue a final decision. You are free to either accept or reject this decision.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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