British Holiday & Home Parks Association

CEDR provides independent arbitration for disputes relating to services provided by companies listed as members of the British Holiday & Home Parks Association.




Up to 90 days

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What we can do

Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

Please note that the process is done entirely in English and that the solution may be different from an outcome determined by a court.

  • If you want to know more about how we can help you with your BH&HPA complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your concerns with the company directly via their complaints procedure.
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Get in touch with BHHPA

If you remain dissatisfied following receipt of the final position given to you by the company, raise your concerns with the British Holiday & Home Parks Association (BHHPA).
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Get in touch with CEDR

If you are still dissatisfied following BHHPA’s intervention you may refer the matter for arbitration.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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