Build-Zone Structural Warranty Policies

We provide independent adjudication for disputes relating to Build-Zone warranty policies.




Up to 90 days

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New build

What we can do

This Service uses Adjudication. Adjudication is a process by which an adjudicator, who is legally qualified or with a specialism relevant to the dispute, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.

  • If you want to know more about how we can help you with your Build-Zone Structural Warranty Policies complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your concerns directly with the builder.
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Get in touch with Build-Zone

If the builder is not able to resolve your problem to your satisfaction you may raise a complaint with the Build-Zone Complaints Team.
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Refer to CEDR for adjudication

Should you remain dissatisfied following intervention by Build-Zone they will provide you with details of how to submit an application to CEDR for adjudication.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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