CCHBIDRS
Consumer Code for Home Builders Independent Dispute Resolution Scheme
The Consumer Code for Homebuilders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.
Cost
£0
Duration
Up to 90 days
![Homes Header](https://cedr.com/wp-content/uploads/2023/07/Homes-header.png)
![New build](https://cedr.com/wp-content/uploads/2022/05/Homes-web.jpeg)
What does the code do?
The Consumer Code for Home Builders (“the Code”), applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC; Premier Guarantee; LABC Warranty and Checkmate and consists of a number of Requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service. The Fifth edition of the Code is now available and effective from 1 January 2024.
To commence your complaint with CEDR, please contact the Home Warranty body directly to obtain a Reference Number. They may also provide you with a copy of the Application Form for you to complete and return to CEDR. If you want to know more about how the process works, please visit our Help& Guides page.
The steps you must take before submitting a complaint
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Contact the Home Warranty Body
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Proposed Decision
![tick and cross icon](https://cedr.com/wp-content/uploads/2023/04/Group-4979.png)
Accept or reject the Final Decision
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Meet the Team
See our experienced team >![Architect Or Engineer On Construction Site Looking At Blueprints Of Building House](https://cedr.com/wp-content/uploads/2023/07/Architect-or-engineer-on-construction-site-looking-at-blueprints-of-building-house-scaled.jpg)
Companies Covered
Check out what companies are covered >![Woman smiling](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24533.png)
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost
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CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.