Consumer Code for Home Builders Independent Dispute Resolution Scheme


Consumer Code for Home Builders Independent Dispute Resolution Scheme

The Consumer Code for Homebuilders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.




Up to 90 days

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New build

What does the code do?

The Consumer Code for Home Builders (“the Code”), applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC; Premier Guarantee; LABC Warranty and Checkmate and consists of a number of Requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service. The Fifth edition of the Code is now available and effective from 1 January 2024.


To commence your complaint with CEDR, please contact the Home Warranty body directly to obtain a Reference Number. They may also provide you with a copy of the Application Form for you to complete and return to CEDR. If you want to know more about how the process works, please visit our Help& Guides page.


The steps you must take before submitting a complaint

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Contact the Home Warranty Body

You need to request a Reference Number from the Home Warranty Body who may also provide you with an Application Form. You must then complete the Application Form and send it to us with your supporting documents. We will do an initial assessment and then send the Application Form and supporting documents to the Home Builder to review and respond to your claim. They have 15 working days to provide this response.
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Proposed Decision

We send you the Home Builder's response and give you 5 working days to make any comments on their response. The complete case file is then sent to an Independent Adjudicator will prepare a written report known as the Proposed Decision and both you and the Home Builder will have 10 working days to provide further comment on this.
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Accept or reject the Final Decision

The Independent Adjudicator will usually issue the Final Decision within 5 working days of receipt of any comments on the Proposed Decision. You then have a period of six weeks to decide whether you wish to accept or reject the Adjudicator's Decision. You must tell us what you decide. Please note that once the Final Decision is issued, it is not subject to any appeal or further review.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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