Consumer Code for Home Builders Independent Dispute Resolution Scheme
The Consumer Code for Homebuilders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.
Up to 90 days
What does the code do?
The Consumer Code for Home Builders (“the Code”), applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC; Premier Guarantee; LABC Warranty and Checkmate and consists of a number of Requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service. The Fifth edition of the Code is now available and effective from 1 January 2024.
To commence your complaint with CEDR, please contact the Home Warranty body directly to obtain a Reference Number. They may also provide you with a copy of the Application Form for you to complete and return to CEDR. If you want to know more about how the process works, please visit our Help& Guides page.
The steps you must take before submitting a complaint
Contact the Home Warranty Body
Accept or reject the Final Decision
CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.