What we can do
This Scheme uses Adjudication. Adjudication is a process by which an adjudicator, who is legally qualified or with a specialism relevant to the dispute, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.
- If you want to know more about how we can help you with your Consumer Code for New Homes complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CEDR
Accept or reject the final decision
CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.