Consumer Code for New Homes

We provide independent adjudication for disputes relating to the Consumer Code for New Homes.




Up to 90 days

Homes Header
New build

What we can do

This Scheme uses Adjudication. Adjudication is a process by which an adjudicator, who is legally qualified or with a specialism relevant to the dispute, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.

  • If you want to know more about how we can help you with your Consumer Code for New Homes complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

speech bubble icon

Contact the company

Raise your concerns directly with the developer.
clipboard icon

Get in touch with CEDR

If your complaint is not resolved to your satisfaction by the developer you may submit an application to CEDR for adjudication. However, you will need to contact CCNH first to confirm your home is covered by the Code and confirm the area of complaint is within scope of the Code. CCNH will also check to see if you have followed the Code’s complaints process ahead of you making an application to CEDR and will issue you with a Referral Notice to CEDR.
tick and cross icon

Accept or reject the final decision

CEDR will adjudicate the dispute and an independent adjudicator will issue a final decision. You are free to either accept or reject this decision. Please note that maximum award that can be claimed under this scheme is capped at £50,000 (inclusive of VAT if applicable). This limit is applied to the cumulative total claimed and consumers must claim for all areas of any existing dispute/s with the developer at one time, where possible.
Woman smiling

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
Chartered Training Standards Institute

Skip to main content