Help & Guides
General
ABC+ Warranty Consumer Code for New Homes
Ark Insurance Group
Aviation (Flights)
Benenden Health
British Holiday & Home Parks Association
Build-Zone Structural Warranty Policies
Cars (The Good Garage Scheme)
Cavity Wall Installation (CIGA & IAA)
Consumer Code for Home Builders Independent Dispute Resolution
Consumer Code for New Homes
Domain Name (Nominet)
Education (ICASO)
Gambling
Homes England
ICW Consumer Code for New Homes
Jewellers
Lotteries
NAFD Resolve
National Custom & Self Build Association (NaCSBA)
Package Holidays
Postal Redress (POSTRS)
Private Healthcare Mediation
Regulator of Social Housing
Renewables
Solicitors
Storage
Surveyors (RICS)
Telecoms (CISAS)
The Glazing Arbitration Scheme
The Property Institute (TPI) - Company Members
The Property Institute (TPI) - Individual Members
The Property Institute (TPI) - Outcome Appeals
Water Redress (WATRS)
Westerleigh Group
Frequently asked questions
How we help you make a complaint
How we help you make a complaint
How we do it
This Scheme uses Arbitration to resolve disputes. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
- The process is conducted entirely in writing.
- Both parties will see all the evidence submitted by the other.
- The arbitrators award is confidential between the parties.
Application Form
Application forms can be requested from CIGA or the IAA.
Complaint information
- You can contact CIGA by email below, by using the form on the CIGA website or by writing to CIGA at CIGA House, Vimy Court, Vimy Road, Leighton Buzzard, Beds, LU7 1FG. CIGA email: concerns@ciga.co.uk
- CIGA will investigate your complaint and decide what needs to be done to resolve it. This may include carrying out an inspection of your property, which will be at no cost to you.
- If CIGA carry out an inspection of your property they will send you a copy of the report.
- If it is necessary CIGA will ensure that any remedial work required is carried out free of charge in accordance with the terms of the Guarantee up to a maximum value of £20,000 per property.
Complaints about CEDR
Complaints about CEDR
What if I have a complaint about CEDR?
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CIGA/IAA
Refer to CEDR for arbitration
Are you a business?
CEDR can provide dispute resolution services for business in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost