What is the Private Healthcare Mediation Scheme?

Private Healthcare Mediation is managed independently by The Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider. We provide independent conciliation between subscribing organisations and their patients if they are unable to resolve their complaints directly through the organisations own complaints procedure.

We provide independent conciliation between subscribing organisations and their patients if they are unable to resolve their complaints directly through the organisations own complaints procedure.

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.

This process is conducted by several means of communication including telephone, Skype or by email.

Private Healthcare Mediation Downloads

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The steps you must take before submitting a complaint

Step 1.

Raise your concerns with the organisation directly. We cannot provide conciliation until you have first allowed the organisation the opportunity to address your complaint in line with there complaints procedure.

Step 2.

If you remain dissatisfied once you have completed all stages of the organisations complaints procedure, the organisation will send you a letter or email that will tell you that you may refer the matter to CEDR for conciliation if you wish. This communication may be entitled ‘Final Response’.

Step 3.

Download and complete the application form available on this website and submit it to CEDR. We will then contact you to start the process.

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