Private Healthcare Medition FAQs
You will not pay for the mediation. This cost falls under a scheme that the IHP has subscribed to and the IHP will bear the cost of the mediation but not your legal or any other costs.
Once it has agreed that the complaint is suitable for mediation, CEDR will appoint a mediator from the ones listed on the website.
The mediator will want to understand how you see things, both from reading the papers sent in advance and by talking with you on the designated date.
The mediation will consist of private calls or meetings with both parties and the mediator. Everything you discuss with the mediator when in your private room is confidential, and the mediator will always discuss with you and get permission from you before conveying anything to the other party.
Working independently and fairly between the parties is an essential part of the mediator’s skill set and training. It is really important that the mediator earns and retains your trust. You can always say something if at any time you feel worried about what the mediator says or does – the mediator will be glad to respond and explain.
Yes, once the mediation settlement agreement is signed by both parties it becomes legally binding so as to bring all issues in disagreement between you to a permanent end or to agree a way forward if appropriate. An agreement can sometimes include monetary or non-monetary agreements, such as an apology or ongoing treatment.
In most cases agreement is reached at the mediation or soon afterwards, providing closure for everyone. If no settlement is agreed, you can take your matter to another forum.