Managed independently by Centre for Effective Dispute Resolution
This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
Raise your concerns with with the travel agent.
If you remain dissatisfied following receipt of the final position given to you by the travel agent you may apply for arbitration.
Submit your application to CEDR.