What is the Package Holiday Scheme?

CEDR provides arbitration for customers of Travel Agents who subscribe to our service if they are unable to resolve their complaints directly with the Company.

This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

  • The process is conducted entirely in writing.
  • Both parties will see all the evidence submitted by the other.
  • The arbitrators award is confidential between the parties.


Companies covered

Click below to see a full list of companies covered.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns with with the travel agent.

Step 2.

If you remain dissatisfied following receipt of the final position given to you by the travel agent you may apply for arbitration.

Step 3.

Submit your application to CEDR. 

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