Package Holidays

CEDR provides arbitration for customers of Travel Agents who subscribe to our service if they are unable to resolve their complaints directly with the Company.


£108 - £210


Up to 90 days

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Which company would you like to make a complaint about?

Search for a company you wish to complain about.

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What we can do

This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

  • If you want to know more about how we can help you with your Package Holiday complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your concerns with with the travel agent.
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Get in touch with CEDR

If you remain dissatisfied following receipt of the final position given to you by the travel agent you may apply for arbitration.
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Make an application

Submit your application to CEDR.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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