CEDR provides arbitration for customers of Travel Agents who subscribe to our service if they are unable to resolve their complaints directly with the Company.
£108 - £210
Up to 90 days
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
What we can do
This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
- If you want to know more about how we can help you with your Package Holiday complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CEDR
Make an application
CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.