Homes and Housing

CIGA: Cavity Wall Insulation

We provide independent arbitration for disputes relating to cavity wall insulation provided by installers who are registered with the Cavity Insulation Guarantee Agency. 

Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds. 

  • The process is conducted entirely in writing.
  • Both parties will see all the evidence submitted by the other.
  • The arbitrators award is confidential between the parties.

Arbitration Guidance Notes for Consumers (CIGA)

Arbitration Rules (CIGA)


Contact us

Centre for Effective Dispute Resolution

70 Fleet Street
United Kingdom

Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767