Cavity Insulation Guarantee Agency (CIGA) Arbitration Service
Managed independently by Centre for Effective Dispute Resolution.
Application forms can be requested from CIGA. Please click here or use the 'complain now' buttons to be directed to their website.
CIGA is designed to adjudicate disputes that have not been resolved through the installers own complaints procedure.
This Scheme uses Arbitration to resolve disputes. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
Raise your complaint with the installer in the first instance.
If the company is not able to resolve your dispute to your satisfaction within 8 weeks then you can contact CIGA setting out the problem and the steps you have taken to resolve the matter.
If you are not happy with the response you receive from CIGA the Guarantee provides that any dispute between you and CIGA can be referred to arbitration by CEDR. The arbitrators decision will be final and legally binding on all parties.