Managed independently by Centre for Effective Dispute Resolution
You can complain about the service you have received from HE, regarding any of the following:
Stage 1 is managed by the HE team to which the complaint relates. You should complain no later than 3 months after you became aware of the problem, or should reasonably have become aware of it.
If you’re unhappy with the way HE handled your complaint at stage 1, you can escalate it to their legal services team as an independent review of the original complaint. This should be within 3 months of receiving a response to stage 1.
If you’re still unhappy with our response you can refer it to us and we will carry out an independent review.
If you are still not satisfied after Step 3, you can ask your MP to take your complaint to the independent Parliamentary and Health Service Ombudsman to review the handling of your complaint.