Homes England
CEDR’s role is to act as the independent external complaints reviewer to review whether or not the policies and procedures adopted by Homes England have been followed and whether or not its service standards have been met.
Cost
Free
Duration
Up to 90 days
What we can do
CEDR may make relevant recommendations arising from the complaints we investigate about service improvement in relation to Homes England policies and procedures and service standards where appropriate.
- If you want to know more about how we can help you with your Homes England complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
1
Contact Homes England
Stage 1 is managed by the HE team to which the complaint relates. You should complain no later than 3 months after you became aware of the problem, or should reasonably have become aware of it.
2
Contact Homes England legal services team
If you’re unhappy with the way HE handled your complaint at stage 1, you can escalate it to their legal services team as an independent review of the original complaint (stage 2). This should be within 3 months of receiving a response to stage 1.
3
Contact CEDR
If you remain unhappy with HE’s stage 2 response then you can refer your complaint to us, where we will carry out an independent review. Following our independent review, if you are still not satisfied, you can ask your MP to take your complaint to the independent Parliamentary and Health Service Ombudsman to review the handling of your complaint.
Meet the Team
See our experienced team >
Companies covered
You will directed to the Homes England website >
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost