Help & Guides
General
ABC+ Warranty Consumer Code for New Homes
Ark Insurance Group
Association of Residential Managing Agents (ARMA)
Aviation (Flights)
Benenden Health
British Holiday & Home Parks Association
Build-Zone Structural Warranty Policies
Cars (The Good Garage Scheme)
Cavity Wall Installation (CIGA & IAA)
Consumer Code for Home Builders Independent Dispute Resolution
Consumer Code for New Homes
Domain Name (Nominet)
Education (ICASO)
Gambling
Homes England
ICW Consumer Code for New Homes
Institute Of Residential Property Management (IRPM)
Jewellers
Lotteries
NAFD Resolve
National Custom & Self Build Association (NaCSBA)
Package Holidays
Postal Redress (POSTRS)
Private Healthcare Mediation
Regulator of Social Housing
Renewables
Solicitors
Storage
Surveyors (RICS)
Telecoms (CISAS)
The Glazing Arbitration Scheme
Water Redress (WATRS)
Westerleigh Group
Frequently asked questions
How we help you make a complaint
How we help you make a complaint
What we can do
You can complain about the service you have received from HE, regarding any of the following:
- failure of staff to follow Homes England procedure
- poor treatment by Homes England staff, e.g. rudeness or not doing something they said they would do
- undue delays with processing the complaints
- not responding to phone calls, emails or letters
- not answering complaints fully and promptly
- failure to comply with their published service standards.
Things we cannot review
- the service you’ve received from a housing association
- the service you’ve received from a local authority if you have a problem with your council home
- matters that are the subject of police investigations or court proceedings or;
- regarding the Freedom of Information Act, Environmental Information Regulations and Data Protection Act which are subject to different procedures
If you are still not satisfied after Step 3, you can ask your MP to take your complaint to the independent Parliamentary and Health Service Ombudsman to review the handling of your complaint.
Complaints about CEDR
Complaints about CEDR
What if I have a complaint about CEDR?
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.
The steps you must take before submitting a complaint
Contact Homes England
Contact Homes England legal services team
Contact CEDR
Are you a business?
CEDR can provide dispute resolution services for business in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost