What is the Build-Zone Structural Warranty Policies

We provide independent adjudication for disputes relating to Build-Zone warranty policies.

Adjudication is a process by which an adjudicator, who is usually legally qualified, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.

Companies covered

The steps you must take before submitting a complaint

Step 1.

Raise your concerns directly with the builder.

Step 2.

If the builder is not able to resolve your problem to your satisfaction you may raise a complaint with the Build-Zone Complaints Team.

Step 3.

Should you remain dissatisfied following intervention by Build-Zone they will provide you with details of how to submit an application to CEDR for adjudication.

Ready to submit a complaint?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

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