Renewable Energy Consumer Code
Managed independently by Centre for Effective Dispute Resolution
RECC cost: £120
RECC cost Micro Business: £240
Duration: Up to 90 days
Before making a complaint you should read our Guidance Notes. You can then make and submit your complaint online. If you have any questions, just get in touch.
CEDR provides an independent arbitration service to resolve disputes between customers and companies who are members of Renewable Energy Consumer Code (RECC). To request an application form please contact the Renewable Energy Consumer Code (RECC).
We can deal with disputes related to:
This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
To request an application form please contact the Renewable Energy Consumer Code (RECC).
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
A full list of RECC member companies can be found on the RECC website.
Raise your concerns with the RECC member directly in writing.
If they cannot resolve your complaint to your satisfaction you can escalate the matter to RECC through their dispute resolution process.
RECC will refer the customer to CEDR for independent arbitration. RECC will provide the consumer with the relevant application form and the customer must complete and send the form with a payment to CEDR (this fee may be refunded to the consumer if the independent arbitrator finds in his or her favour, or recommends it to be refunded).