What is the Renewable Energy Consumer Code (RECC)?

CEDR provides an independent arbitration service to resolve disputes between customers and companies who are members of Renewable Energy Consumer Code (RECC). To request an application form please contact the Renewable Energy Consumer Code (RECC).

We can deal with disputes related to:

  • Heat pumps (ground or air source)
  • Hydroelectric generators
  • Solar panels
  • Solar water heaters
  • Wind turbines
  • Wood chip or pellet fuelled boilers & CHP units

This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

  • The process is conducted entirely in writing.
  • Both parties will see all the evidence submitted by the other.
  • The arbitrators award is confidential between the parties.

To request an application form please contact the Renewable Energy Consumer Code (RECC).

Companies covered

A full list of RECC member companies can be found on the RECC website.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns with the RECC member directly in writing.

Step 2.

If they cannot resolve your complaint to your satisfaction you can escalate the matter to RECC through their dispute resolution process.

Step 3.

RECC will refer the customer to CEDR for independent arbitration. RECC will provide the consumer with the relevant application form and the customer must complete and send the form with a payment to CEDR (this fee may be refunded to the consumer if the independent arbitrator finds in his or her favour, or recommends it to be refunded). 

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