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    Platform to Business (P2B) Mediation Services

    The P2B Regulation on platform-to-business relations entered into force in July 2020. The P2B Regulation sets rules creating a fair, transparent and predictable business environment for businesses and traders who use online intermediation service providers ("Platforms") to reach their customers.

     
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    For Business Users

    Do you have a dispute with a platform?

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    Platform Providers

    Do you need to comply with P2B regulation?

    Understanding the P2B Regulation

    The P2B Regulation on platform-to-business relations entered into force in July 2020. The P2B Regulation sets rules creating a fair, transparent and predictable business environment for businesses and traders who use online intermediation service providers ("Platforms") to reach their customers.

    Scope:
    Disputes between Business Users Online Intermediation Service Providers

    Online intermediation service providers are Platforms that provide an online marketplace where business users sell their goods or services to customers. The P2B Regulation applies to online intermediation service providers (Platforms) including search engines, app stores and market places.

    CEDR is Europe's leading provider of Alternative Dispute Resolution Services and CEDR’s P2B panel of specialist mediators are able to mediate disputes in most languages used in the EU. 

    For Business Users: Starting Your P2B Mediation
    For Online Providers: Get Compliant

    Platform to Business Requirements

    The P2B Regulation requires Platforms to offer mediation as a dispute resolution process to resolve issues with their business users.The P2B Regulation requires Platforms to name at least two mediators that the Platform is willing to engage in a dispute. CEDR’s P2B panel includes over 50 mediators based around the EU. 

    The Process:

    CEDR's P2B Mediation panel are experienced in mediating business-to-business disputes and cover many areas of expertise including intellectual property, data security, confidentiality and contractual disputes.

    1

    Complete ADR Notice/Application Form

    To start the process please complete the ADR Notice/Application Form, which can be found here, and send it to the other party.

    2

    Party B Completes Form

    Party B completes the relevant sections of the ADR Notice/Application Form and sends it to Party A, copying in CEDR at applications@cedr.com.

    3

    Payment

    Both parties are required to make payment on account for the mediation case fee to CEDR within 48 hours of submitting the completed (Party A & Party B) ADR Notice/Application Form.

    4

    CEDR Review

    Once payment has been received, CEDR will review the application and provide the name of 1 or 2 recommended mediators and confirm the mediation date.

    5

    Agree on Mediator

    Parties agree on a mediator and inform CEDR of their selection. 

    6

    Mediation Confirmed

    CEDR will confirm the mediation and provide all relevant information to you in advance. 

    Apply Now

    For Business Users: FAQs

    Can I Request a Specific Mediator?

    Where possible, if there is a mediator on the CEDR P2B Panel who you would like to use, we will try and accommodate this request. Both parties will need to provide their consent for that mediator to be appointed.

    Do I have to Pay to Mediate Under the CEDR P2B Scheme?

    For fee information please see Part III of the ADR Notice/Application Form where our fixed fees are set out in detail. You are required to make a payment on account of 50% of the total fee. The mediator will make a recommendation with regard to the fee split between the parties at the end of the mediation (but to commence, both parties need to pay).

    How Do I Prepare?

    Once your mediation is confirmed, the mediator will ask you for a summary of your case. This document should provide the mediator with a summary of the key facts and issues, as well as a clear statement of what you would like to achieve at the mediation.

    It will be provided to both the mediator and the other party and should be drafted with this in mind.

    Please find CEDR's Case Summary Guidance here and a template document here.

    You may also wish to provide the mediator with a chronology, list of roles and responsibilities, and/or a glossary of technical terms.

    Apply Now

    The Process:

    We can work with Platforms assisting them to manage and resolve disputes with their business users faster and cheaper than via Court proceedings.

    1

    Complete Application Form

    Before naming CEDR in your terms and conditions, complete this application form and submit your payment. 

    2

    Application Reviewed

    We'll check your application and get back to you within two working days. 

    3

    Next Steps

    After your application has been reviewed, CEDR will contact you directly to discuss annual subscription costs and associated case fees.

    Apply Now

    CEDR P2B Services

    CEDR provides independent mediation and dispute resolution services for businesses, public bodies, and digital platforms. Our expert mediators support fair, efficient outcomes for platform-to-business disputes.

    Available P2B Schemes

    Google P2B Mediation Process

    CEDR Administers Google's P2B Mediation Process.

    Amazon P2B Mediation Scheme

    CEDR administers the Amazon Mediation Scheme.

    Our Experience

    Founded in 1990 as a pioneering force in UK mediation, CEDR has evolved into the world’s leading independent centre for conflict transformation, mediation training, dispute resolution services, and scheme design.

    Richard Nunn
    Contact Us

    For more information, submit an enquiry today. We'll get back to you within two working days. 

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    Working With Us

    We can work with Platforms assisting them to manage and resolve disputes with their business users faster and cheaper than via Court proceedings.

    Naming CEDR as your mediation service provider will satisfy the requirement under Article 12 of the P2B Regulation to name at least two mediators. Doing this will ensure you have access to mediators who are:

    • Impartial experts
    • Able to provide mediation services at an affordable price
    • Have extensive business-to-business dispute experience
    • Able to set-up and run a mediation at short notice and to provide services in-person or via telephone or video conferencing