CEDR Foundation Activity | 1 hour

Understanding Consumer Disputes (Ep.01)

Frederick Way, Head of the CEDR Foundation


Frederick Way, Head of CEDR Foundation


Professor Pablo Cortes, Leicester Law School

Episode 1:  When Consumers Complain: How consumers make effective complaints 

Frederick Way, Head of CEDR Foundation speaks with Pablo Cortes, Professor of Law with expertise in Dispute Resolution and Consumer Law at the University of Leicester.

Dispute Resolution in Consumer Law is a vast and developing field.  The CEDR Foundation thought leadership series ‘Understanding Consumer Disputes’ aims to explore the developing landscape to understand the latest trends and best practice.  The series will look with experts at topics about the complaints themselves, how to build consumer trust, accessibility and vulnerability and the law.

In Episode 1 When Consumers Complain: How consumers make effective complaints, Frederick Way is joined in conversation by  Professor Pablo Cortes. They explore the consumer complaints process and their relationship with the dispute resolution landscape, the practicalities of complaining and they look at what the future of consumer complaints could look like.

  • Professor Pablo Cortes has a chair in Civil Justice at Leicester Law School where he teaches and conducts research in the field of dispute resolution, civil procedure and consumer law. He regularly acts as an independent adjudicator or arbitrator for a variety of civil disputes, including aviation, water, telecommunications, landlord-and-tenant, and domain names.

This podcast series is part of CEDR’s not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

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