Mediator Skills Training - UK & International
CEDR Mediator skills training is a five-day programme of comprehensive tuition and participation in effective dispute resolution where participants are trained in the skills needed for effective mediation of commercial disputes and assessed for CEDR Accreditation, internationally recognised as the standard of excellence.
The programme is offered as an 'open course' throughout the year and on an 'in-company' basis subject to a minimum group of 12/15. We have also developed a number of partnering models to work with in-country organisations to deliver the course in other jurisdictions. For further details on this, please click here.
CEDR is accredited by the Civil Mediation Council as a Commercial and Employment mediation provider and fulfils the Council's set standards of training, CPD, and administration and is endorsed by other respected bodies.
The course constitutes approximately 42 teaching hours over a period of five days. This is extremely intensive and is facilitated by challenging days from 8.30am to 6pm.
Delegates will need to prepare thoroughly for this demanding programme and a minimum of 16 hours pre-reading should be reserved in advance of the course. The Mediator Handbook, case studies and role-play instructions are dispatched one month in advance and maximum benefit can only be achieved if all delegates are familiar with these key materials.
The structure of the training is illustrated below:
Consistency of delivery
A very detailed trainers' manual has been developed which, for each part of the course, sets out the learning objectives, teaching methodology and debrief points, to ensure that quality and consistency of delivery are maintained.
Live demonstration of the mediation process
We do not use video or power point to explain the process; rather we use live demonstration of the phases of mediation, by the experienced CEDR lead trainers. Although this is more difficult and involves more trainers it is highly effective in showing how the mediation process works and allows participants to interact and ask questions.
Focus on process and skills in parallel
The skills mediators use are linked closely to the different phases of the mediation process. CEDR therefore links relevant instruction in the skills to the examination of the phases of mediation.
Active-engagement through role play
Adults learn better by doing rather than just seeing, and therefore the CEDR course places emphasis on participants practising the skills and process through role play and exercises.
Extensive coaching of participants
During role-play CEDR trainers provide coaching to the practising mediators by reference to a formally defined and well tested competence framework which provided the basis for the assessment process (see later). This ensures consistency of coaching across groups and maximises the opportunity for participants to be successfully accredited.
Private one-to-one feedback
Course evaluations over the last 10 years consistently rate the level of 1-to-1 feedback given to participants as one of the most valuable aspects of our course. During the last 3 days of the course, coaches/assessors have a 15-minute private session giving specific feedback on areas that worked well and areas which need to be developed. This feedback is given in a constructive and appropriate way, using methodology developed over many years.
A CEDR coaching and feedback manual has been developed to ensure consistency of approach and quality delivery. It should be noted that to achieve the coaching and feedback to the level set out above involves coaches to be present in each group for the whole mediated session. Clearly, to maintain this level of quality there is an impact on cost.
The Certificate of Accreditation is awarded to participants who demonstrate the level of competence to achieve the status of CEDR Accredited Mediator. It is a highly challenging course, with approximately 70 per cent of participants achieving accreditation. A Mediation Skills Certificate is awarded to acknowledge the participation of those who do not achieve accreditation, and an opportunity to be reassessed may be available for some participants.
For more information or to book a place, contact CEDR Skills on:Tel: +44 (0)20 7536 6000