Benenden Health
The Benenden Health Scheme
The Independent Adjudication Scheme for Consumers provides an informal and independent way of adjudicating disputes between Benenden Health and their members (customers).
Cost
Free to use
Duration
Up to 90 days
What we can do
The Scheme is provided free of charge to customers as such Benenden Health pay CEDR to conduct this adjudication work. Once CEDR finalise their review, the matter is closed with no further reviews or appeals available under any circumstances.
- If you want to know more about how we can help you with your Benenden Health complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
1
Contact the company
A customer raises the complaint with the company in the first instance.
2
Get in touch with FOS
If the matter is unresolved, the customer must get written confirmation from the Financial Ombudsman Service (FOS) that it cannot consider the complaint. The exception to this rule is if the dispute relates to the Benenden Healthcare Lite product.
3
Get in touch with CEDR
If after being notified that the Financial Ombudsman Service is not the appropriate forum, the customer can come to CEDR for independent adjudication.
Meet the Team
See our experienced team >
Make a complaint
Complete our online application form >
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost